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Premiere Pro not launching

New Here ,
Sep 05, 2021 Sep 05, 2021

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I am writing this post because everytime I try to open Premiere Pro it does not launch. I always end up with these small tabs and then when I try to open it it's just a blank page. When I open other apps like after affects there is no problem whatsoever. But for some reason this randomly starts happening. P.s. I apologize my phone was uploading pictures sideways. 😓

  • 20210905_230338.jpg

20210905_230404.jpg

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Crash, Error or problem, Freeze or hang, Performance

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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You can try to trash all preferences when opening Premiere. I think it's where you hold shift-alt or ctrl-alt while opening premiere? Do a search real quick as that is likely the culprit.

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Alt resets the preferences and Shift resets the plug-in cache.

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hi there! Sorry for that. you can refer to this link for resetting preferences: https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premie...

 

Let us know how it goes.

Thanks,

Kartika

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