Premiere Pro not playing back after leaving the application and coming back

[robreesesheppard]

We are having issues with Premiere while running output through our Blackmagic UltraStudio 4K output box. I'm not sure if Premiere is the issue or if Blackmagic is the issue, or if its both of them working together thats the issue.

When running Premiere, the application freezes if I open up the Finder application or any other application in general for any amount of time. Once I come back to Premiere, the application won't run playback and after a few moments, the entire app freezes, I get the spinning wheel of death, and then have to force quit after waiting for too long.

I've had this issue in the past a few months ago and never found an answer. Does anyone have any ideas?

[Meg The Dog]

Are you using any external drives? Are they going into sleep mode due to inactivity?

MtD

[robreesesheppard]

Yes we are using external drives, but it’s definitely not that. It freezes when you leave Premiere for even 30 seconds to drag more footage into the timeline from the finder, etc.

Rob

[Shivangi_Gupta]

Hi Rob,

Sorry for the trouble. I understand that Premiere Pro freezing while working must be frustrating for you. We're here to help you with the situation. I have a few questions though:

• What are your computer specifications(OS version, RAM, GPU, Processor etc)?
• Which version of Premiere Pro are you using?
• Do you have any version to check if it happens there as well?
• How could you guess that the issue occurs only with the Blackmagic UltraStudio 4K output box? Do you have some other output device to confirm that?

Let us know if that helps.

Thanks,

Shivangi