Premiere pro play button not even working

[javenp44594217]

I have racked my absolute brain trying to fix this, I have gone through every bloody forum. 

My premiere pro works for about 10 minutes, and then all of a sudden the playback stops. When I say it stops, I mean literally pressing play is totally unresponsive. I can use the scrubber, I can press everything and it will react, but nothing moves, the program screen stops moving. I press the play button, and it doesn't even turn in to the stop button, 

Here is a list of the actions I have already carried out before you suggest something:

- Uninstall/reinstall

- Audio hardware options

- Restart project/start new project

- lowered resolution of playback

- changed project settings. 

- used different videos to see if its a video problem.

It is weird because I had a laptop with worse specs before and it was working completely fine, so I do not know what is up. 

[Peru Bob]

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[Vincent.]

This did not work for me. Nor does clearing the cache. 

[javenp44594217]

None of this worked. 

[javenp44594217]

can anyone help. this is driving me crazy

[Vincent.]

hey same! there's like no solutions for this. 

[@mj]

Hi,

Here's a couple of suggestions that will hopefully get you on your way.

https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html

Good luck

[Vincent.]

None of those worked for me. 

[Guest]

On PC check the Event Viewer https://support.microsoft.com/en-us/help/302542/how-to-diagnose-system-problems-with-event-viewer-in...

[javenp44594217]

this also did no work

[javenp44594217]

is there anyone that can help meeeeeeeeeeee; I have projects to complete 😞 please, someone man!

[Guest]

You found nothing interesting in the Event Viewer? What GPU do you have and what driver? What CPU? What storage? 

[арабская_0284]

Chose the playback window and press ctrl+L

[Michael Grenadier]

what are your media specs?  media info is a useful tool to get this info.   https://mediaarea.net/en/MediaInfo/Download