Skip to main content
A
Andreag2302
Participant
February 19, 2020
Question

Premiere Pro playback is frozen/not working

  • February 19, 2020
  • 3 replies
  • 403 views

Everytime I load Premiere, I can press the play button or Space and get a fine playback a few times, but after around 10 times it just suddenly doesn't work. The play button doesn't turn to the stop button. I get no error message. Scrubbing stops working. If I open an individual clip for playback the playback screen is glitched out.

The program is still running though. I can still save my file. But then when I go to close Premiere, it's unresponsive and has to force quit. How do I fix this? 

 

This topic has been closed for replies.

3 replies

L
Louis_Kleva Brands
Inspiring
February 19, 2020

"Source" or "Source Settings" is referring to the type of media you are bringing into premiere pro/the timeline.
i.e. dimension, codec, frame rate etc

 

Also do these settings match your timeline settings?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 19, 2020

https://www.pugetsystems.com/labs/articles/PugetBench-for-Premiere-Pro-1519/
-Benchmark test program available for Premiere Pro CC2019 and CC2020
Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/8789200
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-question-on/td-p/3929027
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-Pro-on/td-p/4788764

 

IF Windows

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

M
Michael Grenadier
Legend
February 19, 2020

 what version of premiere are you using, what are your system specs (ram, graphics card, etc) what are your source sand sequence ettings?  

A
Andreag2302Author
Participant
February 19, 2020

I'm using the latest version 14.0 (2020) and i'm using Windows 10

Source settings: ??

Sequence settings: 

Specs:

- Processor: Processor Intel(R) Core(TM) i7-7Y75 CPU @ 1.30GHz, 1601 Mhz, 2 Core(s), 4 Logical Processor(s)

- Graphics card: Intel (R) HD Graphics 615

- Chip type: Intel (R) HD Graphics Family

- RAM: 8GB

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices