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Premiere Pro Stopping Functionality a Couple Minutes into Project

New Here ,
Dec 19, 2021 Dec 19, 2021

Hi, I have been wanting to start content creation and I installed Adobe Premiere Pro. Within 5 minutes of working within Pr the application starts freezing and stops working, I'll add a video below. I've even gone to reset my pc and reinstall windows and my problem still persists. 

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Error or problem , Freeze or hang
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LEGEND ,
Dec 19, 2021 Dec 19, 2021

Is that game footage? If so, try converting it to constant frame rate using Handbrake. Most likely your game capture software captured it as variable frame rate.

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New Here ,
Dec 19, 2021 Dec 19, 2021

Would that really make Pr stop functionability? 

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New Here ,
Dec 19, 2021 Dec 19, 2021

I just checked my recording and in my recording software it is in a constant 1080P 60FPS

TopJoshGames21932087j9yz_0-1639980700860.png

 

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

To check if VFR:

Use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Here is a tutorial for HandBrake:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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New Here ,
Dec 19, 2021 Dec 19, 2021

TopJoshGames21932087j9yz_0-1639980862247.pngTopJoshGames21932087j9yz_1-1639980873122.png

 

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Community Expert ,
Dec 20, 2021 Dec 20, 2021

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Dec 20, 2021 Dec 20, 2021

AMD 3900x

32GB of Corsair Vengance RGB Ram

Gigabyte 3070 OC

Corsair H100i AIO

Asus ROG B550-A Motherboard

Samsung 970 EVO 500GB

Seagate HDD 1.8TB (ST2000DM008-2FR102)

TopJoshGames21932087j9yz_0-1640071948502.png

 

About the drivers, I've always used game ready and Premiere used to work with Game Ready.

 

 

 

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LEGEND ,
Dec 21, 2021 Dec 21, 2021

Try a clean install of the studio drivers. 

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New Here ,
Dec 22, 2021 Dec 22, 2021

Alright.

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New Here ,
Dec 22, 2021 Dec 22, 2021

Will I be able to use Game Ready Drivers? I game a lot.

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Community Expert ,
Dec 22, 2021 Dec 22, 2021
quote

Will I be able to use Game Ready Drivers? I game a lot.


By @TopJoshGames21932087j9yz

 

Maybe, but Premiere Pro prefers the Studio Drivers.

I, as well as others here, recommend a computer for editing and a different one for gaming.

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New Here ,
Dec 22, 2021 Dec 22, 2021

This is the driver I installed, https://www.nvidia.com/Download/driverResults.aspx/184239/en-us

problem still persists. 

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Adobe Employee ,
Dec 22, 2021 Dec 22, 2021

Josh,

Sorry. Any other details on the type of GPU you have?

If that's OK, I would transcode a section of this footage and see if it behaves better. I would test with the shareware app "Shutter Encoder" and transcode it to ProRes LT and do a test. How is the performance and playback going with this new file? If it is OK, not saying you have to transcode from now on, but you need to find a better way to deal with how you are recording game footage. OBS just isn't that good at generating good solid files.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Dec 23, 2021 Dec 23, 2021
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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

Hi Josh,

OK, that seems fine. What happens if you render the footage in place In to Out? Does it playback OK then?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Dec 23, 2021 Dec 23, 2021

What do you mean by this? 

TopJoshGames21932087j9yz_0-1640301849728.pngTopJoshGames21932087j9yz_1-1640301863701.pngTopJoshGames21932087j9yz_2-1640301873450.pngTopJoshGames21932087j9yz_3-1640301889946.png

 

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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

In Premiere Pro, choose Sequence Render In to Out. Make sure In and Out points are set before trying that. How is playback after trying that?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Dec 23, 2021 Dec 23, 2021

TopJoshGames21932087j9yz_0-1640301710798.pngTopJoshGames21932087j9yz_1-1640301725065.png

I don't see ProRes LT.

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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

Go for Apple ProRes. Looks like LT is not available. GoPro Cineform also works for testing. Try transcoding your media to either of these codecs if rendering the footage is not working well. Sorry for the bad info. 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Dec 25, 2021 Dec 25, 2021
LATEST

I imported it but it still has the problem, as soon as I went into Pr the same freezing problem occured.

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