Inspiring

Answered

Premiere Pro Unsupported Video Driver

Forum|Forum|6 years ago
January 26, 2020
13 replies
107700 views

Been using adobe for years, now I get "unsupported video driver" on both my laptop, and on my main PC.

All my drivers are up to date.

V14 will crash with any kind of use at all.

Crash

Correct answer RjL190365

Both your CPU and GPU are now long obsolete. Both Intel and Nvidia had completely ended all driver support for your system's components several years ago, with the very last Nvidia driver for that 820M coming way back in March of 2018. That makes that 820M not a true 800-series GPU at all, but is actually a re-branded and slightly higher-clocked GeForce GT 620M, which itself is derived from a low-end GeForce 500-series mobile GPU which dated all the way back to 2011.

as a result, Premiere Pro will become permanently locked to software-only everything (rendering, decoding and encoding) with absolutely no GPU acceleration at all whatsoever.

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Alinah346103069suh

Participant

If all the drivers are up to date,

Stop the unsupported video driver error prompt from settings.

R Neil Haugen

Legend

You get that if the drivers and GPU are not up to the current requirement. No matter if the drivers are the latest for that card. So ...the essential part of the warning is actually still correct. It's out of date and won't be used. They could ... and should ... word it better.

Everyone's mileage always varies ...

P

Patrick34224421wqww

Participant

R Neil Haugen

Legend

The 820 cards are so old they are no longer supported. Those came out a full decade ago, in 2013.

Sorry, but it can't be used with Premiere at all. A fact of life in computer work. We've had computers in our business since the late '80's. I don't know how many we've been through, but it's been a lot. And in the decade I've been in pro video, not just pro stills, I've needed a new rig every four years at most.

Everyone's mileage always varies ...

P

Patrick34224421wqww

Participant

Please can someone help me please

3.09 MB of 6.26 MB

Jens Trimmer

Community Expert

Here's an article with some troubleshooting steps to try if you are experiencing the error: https://videowithjens.com/premiere-pro-unsupported-video-driver/

Here is a video that may also help you.

Karim MK

Known Participant

Hi After a Dell update, I have this error with Premire Pro last version (23.3), I installed the previous version 23.2 and I don't have this error anymore, I think Adobe should propose a new version compatible.

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Nai13

Participant

Same, I downgraded to Adobe Premiere Pro to Version 23.4 and installed NVIDIA T550 512.78 Driver Version fixed the error.

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Icesaver

Participant

Just so this does not get lost in all the comments... My fix for the "unsupported video driver" issue for a NEW Asus Laptop with RTX 2060 card despite laptop being up to date was the following: Did NOT use Windows update to check for a newer driver, but went straight to NVIDIA graphics card website. Found driver for 20XX graphics card notebook (RTX2060) and the graphic card, AND downloaded the GAME DRIVER, NOT the studio driver (tried that before without fix). Once downloaded, run, then open Premier and all good. This may help some. See other comments for how to prevent PC from using outdated unsupported Intel graphics drivers and only use the dedicated graphics driver instead.

Good luck.

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Rafael5FC7

Participant

This really solved my problem. Thank you so much!

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Edward Martin III

Participant

Experiencing this as well. It keeps telling me that "Intel(R) HD Graphics P530" is unsupported, but there is not a buton labeled [Don't use that video driver -- I have an NVIDIA display and driver that I want you to use instead, why are you doing this to me now?]

Where is THAT button?

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RjL190365

Legend

The only way that you'll be able to fix that would be to update the Intel driver, I'm afraid. You see, your system requires the Intel iGPU enabled just to even display an image on your screen. But if your system's OEM would not comply or make any newer drivers available, then you might install a generic Intel driver - but in the case of your "legacy" driver-based system, you will need to completely uninstall all traces of the existing Intel driver before you install the newer generic driver. And then, Microsoft Update will re-download and re-install an older driver on top of your newly-installed newer driver. When that occurs, you will need to go to the Windows Device Manager, then click on the properties for the Intel HD Graphics P530, then click "Update driver." Then, click "Browse my computer for drivers." Click the newer driver version, then save and exit.

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gabbyvf

Participant

Has this been fixed? I have the same problem. I have NVDIA GeForce 1650, when I click the fix now I get directed to an article called 'how to insall drivers'. I don't get it

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gabbyvf

Participant

I don't get why I still need to install drivers, I already have the NVDIA, are they different?

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RjL190365

Legend

Premiere Pro, especially later versions, are now very picky about the installed driver version. The driver version that you have installed either has known issues in Premiere Pro or is too old and outdated.

MyerPj

Community Expert

What happens if you turn this off:

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RjL190365

Legend

That will not fix the crashing. The program simply crashes every time that the Intel HD Graphics 4000 is enabled no matter what.

M

mcneillshane

Participant

Same issue with the HD Graphics 4000. Everything worked fine until update and now this VERY annoying error message that I can't get rid of. I did disable the device in Device Manager which seemed to work until the computer rebooted. I'm sure there's a way of disabling any changes on reboot but it's an extreme, needless hassle.

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RjL190365

Legend

Guess what? The HD Graphics 4000 is now officially obsolete. It had already been EOSL'd by Intel itself back in May 2019, when the last of the Ivy Bridge CPUs dropped off support. And although a couple of security-patched drivers for the HD Graphics 4000 have been released since the official EOSL date, new security patches are unlikely to continue for these CPUs.

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wcn_daveAuthor

Inspiring

Wow, so it's taken quite a bit of time to get here....but this is what I had to do.

Spent quite a bit of time on a support chat with Adobe, who did not think it was old CPU related.

They couldn't fix it, however an event message on my onboard Intel HD 4000 graphics driver led me to try disabling that card, and then the software started.

I took out the screen plugged into the onboard graphics, so now all 4 displays are going to the Radeon GPU.

I still get a warning on startup about the HD4000 (even though it's disabled), but at least it loads and runs (so far).

Both version 13 and version 14 work this way.

So basically some update resulted in the effect that simply having an older onboard GPU active, meant PP crashed.

This is a very bizarre kind of error, and given the software can run fine, is a sort of false positive in the detection, so some bad coding somewhere. (or more likely an edge case not considered)

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