Premiere Pro won't import XML files

[Proudfoot]

Hello,

I need to put English subtitles on a german video which is over an hour, I've been given an XML by a professional subtitling company (who we've worked with in the past and they're XMLs could always be imported by Premiere before), but Premiere will not import it into the project! I've tried importing it in all the ways I know how (File>Import, dragging and dropping and through the Media Browser), but nothing seems to work. The strange thing is I'm not getting any error window, when I try to import it, Premiere acts like it normally does with the Import Window popping up, but when it's finished there's nothing in my project! Can anyone please advise me on this issue?? Is there something I'm doing wrong? Is it something to do with the most recent Premiere update? Do I need to update my OS?

Many thanks in advance.

I'm currently using

macOS Sierra 10.12.4

3 GHz 8-Core Intel Zeon E5

Premiere CC is the latest version: 12.0.1

[Jim_Simon]

I think this might be a bug.

Feature Request/Bug Report Form

[Kevin-Monahan]

Proudfoot,

Sorry for this. Can you show us an typical entry in the XML file? That might be helpful in troubleshooting.

Thanks,

Kevin

[JoeMontalto]

Here is the XML file.

[Kevin-Monahan]

You'd need to upload it somewhere, Proudfoot.

Thanks,

Kevin

[JoeMontalto]

Proudfoot?

Here is a dropbox link:

https://www.dropbox.com/s/dj6jne3i9urke32/Valurso_2.20180308171445.xml?dl=0

[artt91448278]

Any luck finding a solution?

[Kevin-Monahan]

Lunarwkshp,

I was able to import this XML without issue. Can you contact support? Here you go: FAQ: How do I contact Adobe Support?

Thanks,
Kevin

[robertt33723804]

Kevin,

Adobe really needs to get this fixed. I have already talked to 8-10 videographers who have switched to Final Cut right now. You really need to get this bug figured out now otherwise you are going to lose a lot of customers. UPDATE NEEDED NOW, PEOPLES BUSINESSES DEPEND ON THIS.

Bo

[robertt33723804]

Kevin, everyone is having this issue. Please help. Can't get anything done, glad I'm paying $60 a month for this to not work at all.

[Kevin-Monahan]

Can you try the new version and see if it works?

Thanks,
Kevin

[jolinespost]

No, Kevin. It's not working in the new version neither. My renovation is in two weeks. If this is not fixed by then i'm going to cancel the subscription and migrate to FCPX.

[coreyt48876793]

Hey Adobe, any chance you're going to add support for .fcpxml any time soon and not just .xml?

[dschertz]

Same here. I can't import an XML being output by PluralEyes. Going to have to roll back software.

[rebiefarina]

Been having this same issue for a few weeks now attempting to import any XML file created by PluralEyes 3.5!

[JoeMontalto]

I found a fix... I switched to FCPX. Once adobe gets their shot together maybe I’ll switch back.

[ffernando19]

I work in a tv station. We have the same problem in one of our edition stations. I try to import a xml FCP file into the project but it doesn't happen anything. It works in the the rest of stations. This file is provided by a web browser app from VSN enterprise. Please, we need to fix this... it's generating us very much trouble.

[billgarv2007 · Accepted solution]

There is a bug in Premiere 12.0.1 with the "Allow Duplicate Media during project import" check box in Preferences>Media.  If you have it checked it thinks that its duplicate media and will not import the media for both AAFs and XMLs.  I've found that if you toggle it off, it will import your AAF.

Rollback to Premiere 12.0.0 if you want this to work correctly. 

I reported the bug to Adobe a few months ago.

[rebiefarina]

billgarv2007's solution worked for me!! Thank you.

[core787]

Your solution worked for me. Thanks!

[still23752039948g]

thank you very much. after hours of googling finally a solution that works. thanks again

[AmateurGenius]

I have this issue as well when I import any XML file. The solution is to rollback to 12.0.0 Please Adobe, get this fixed, this is an important part of the workflow in our studio.

[Kevin-Monahan]

Did you try the new version yet, AG? See if it works for you as a test.

Thanks,
Kevin

[Liz3051]

Hi Kevin - have you tested it?  We are paying for this software with an expectation that it will work.  I'll download the update once you can assure me it works and that nothing else has been broken.

For everyone else.  Use Premiere 2017 to import the XML and then copy the sequence into Premiere 2018.  This means you need to keep 2017 on your machine or download and install it.

ta

Chris

[ArcadiaCreative]

Kevin, please address this most basic functionality in your software. It's simply unacceptable to wait this long for a fix. People have been reporting this issue on the Adobe forums for months. Unchecking the Allow duplicate media box doesn't work for me.