Premiere saying Media Encoder is not installed...but it is!

[michaelb9699549]

I've got a random issue with Premiere and Media Encoder that I'm hoping someone can help me with. I want to create a proxy from a video file but when I try, I get this message:

However, I actually DO have Media Encoder installed. In fact, 2 versions! What am I missing here?

I've never had this issue before. Thanks in advance!

[Joëlle Bh]

Hello Michael,

It requires same version of both applications (adobe premiere pro and encoder) to queue the export.

[michaelb9699549]

Okay so Media Encoder says its up to date in my creative cloud...and that version is 22.1.1....

But my Premiere version is 22.1.2...so what gives???

[Kartika Rawat]

Hi michaelb9699549!

Sorry to see that. Which version of Premiere Pro do you have?

Thanks,

Kartika

[michaelb9699549]

The version of Premiere I have is 22.1.2