Premiere update - crashing in Color workspace

[Generous_artwork5E7A]

I update Premiere today. The first few times I entered the Color workspace, everything worked fine.

After 20 minutes of editing in the workspace, Premiere crashed, and every time I have opened it since, everything works until I click on the Color workspace tab, at which point the program freezes and crashed. This happens regardless of the project that I am working on.

I have tried reinstalling Premiere, but it did not help the problem. (I am able to make Lumetri adjustments in the effects panel.)

Is anyone else having this issue?

[armenhamer]

One workaround that a co-worker suggested and has helped is to work in the all panels workspace. Bit of a pain but it does all access to everything and no crashes so far.

Zack Stock

Video Editor

e: zstock@jacksondawson.com

p: (313) 593-0690 ext: 1752

JACKSON DAWSON

JacksonDawson.com

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[Smaltrblithro]

I'm having a terrible time with this problem - Premiere is crashing each time I try switching to the color correction tab. I've been dealing with it for a week - I've gone through all the 'fixes' listed as well as opening system update and graphics card re-install. Insane. I'm a week behind on professional job - it's making me look bad. I seriously could have taken a Resolve 15 class with the time wasted. Adobe, you better act fast...

[R Neil Haugen]

As per the suggestions above have you tried pening the Lumetri panel and scopes in another workspace, such as "all panels"?

Neil

[Smaltrblithro]

Thanks I'll try...

[brdcphoto]

It is also like that with the other panels.  But only when you change workspace.  The topbar with the workspaces in it becomes unresponsive and the panel you try to work in too.  The menu keeps working and you can change workspace there, but once a new workspace loads, it freezes again.  It also takes like 30 seconds until the switch is done.

Working in the All panels workspace is a workaround that works!!!

Updates OS, graphics card, etc.  So all are the latest drivers.

[Smaltrblithro]

Thanks - I'll give it a try. Unfortunately I woke sick so the edit is on

hold.

Best Regards...

[R Neil Haugen]

I hope both you and PrPro get better soon!

Neil

[brdcphoto]

It did not work for me, but further in the discussion you will find that working in the "all panels" workspace is a workaround.  This did it for me while waiting for a solution.

[Smaltrblithro]

Thanks - It works...

On Sat, May 5, 2018 at 10:13 AM, R Neil Haugen <forums_noreply@adobe.com>

[R Neil Haugen]

At least you're working. And hopefully this all gets sorted.

Neil

[cvid01]

I had the same problem. It was solved using Neil's solution about deleting the Layouts folder. But, just don't restart Premiere, you have to firstly reboot the computer after you delete the Layouts folder.

[Smaltrblithro]

I'll give it a shot...

Thanks

[julioa31702647]

Toda vez que faço um update do Premiere surge alguma surpresa.
Nao fazem testes antes de liberar? Eu pago pra ser cobaia? Acho que a Adobe deveria me pagar entao pelo estress e atraso nas minhas entregas, por conta dessa falta de profissionalismo.

[gricceri]

I have same issue on my PC. One ( really annoying ) workaround is to close the sequence panel, switch to the color workspace and then open the sequence panel again. I don't know if it's really usefull as a workround but at least some more debugging information that hopefully help out.

[Smaltrblithro]

Thanks for the workaround...

[alexanderf54520098]

У меня аналогичная проблема. Ни один предложенный способ решения проблемы не помогает. Надеюсь, что проблема решится в ближайшем обновлении.

[melissaa96808144]

I too am having the exact same issue.  It just started last night.  As soon as I click on the color tab, Premiere Pro CC version 12.11 (Build 10) (Latest Version as of now) hangs for a while, then crashes.  I did not try the "correct answer" suggestion from Neil because I saw it didn't resolve the ops issue or that of a few other people.

I am using the work around of "All Panels" to access Lumetri Color for now and hoping there is a fix soon.

INTERESTING: If I click on "All Panels", select "Lumetri Color" from the right window and then select the "Color" Tab on the top middle Premiere will still close BUT if I do "All Panels" then open "Lumetri Color" in the All Panels window and then open Color from the pull down menu Windows/Workspaces/Color it opens fine.

[R Neil Haugen]

My three suggestions work for a rather sizable majority of cases, but not all. Which of course is not a reason not to try a fix. Like many things, there are several things to see which works on ​your​ machine, as everyone's mileage will ​always​ vary.

Neil

[jesusr83366459]

I had the same problem, it's a premiere error ... the problem is the lumetri scopes panel, the only thing they have to do to fix it is to use only waveform (RGB), close the others scopes.

[gricceri]

Looks like what causes premiere crashing is "RGB parade" in Lumetri scopes panel. All the other monitors work!

[R Neil Haugen]

Please go to the UserVoice feedback system and file that. They are really working with that new system on these things. Keep them informed as to what's happening, when/why/how/where/what.

Neil

Adobe Bug /Feature Request service: https://adobe-video.uservoice.com/forums/911233-premiere-pro

[matwom1]

had the same issue , tried every think above and spent hours on it trying to fix .

got it sorted in the end for me , theirs a little square box on the right hand bottom corner of the scopes box called lock scopes or something like that , make sure this is ticked and everything works fine , hope it works for you guys .

[DRM5303]

Another workaround that helped me was to create a new saved workspace that contains the elements you need for your color grading. Then switching between my custom workspaces doesn't cause the system to crash, Yet.

[Kombi Life]

I've tried all the suggested fixes, trashing layouts and cache files.  Plus using the clean uninstall tool and reinstalling and the program still crashes.  Right now I can't even get from Graphic workspace to Editing workspace on the latest version of PP.

[Josh JMFE]

There was supposed to be a fix for this in the last update.  Could've sworn I saw it in the notes.  On my 3 yr old Win7 box, it STILL crashes.  On my brand new Win10 box, with no prior upgrades, no such problem.  The easiest fix which was probably mentioned earlier was simply closing the timeline before you switch workspaces and reopening the timeline.  No crash.

The other suggestion about clearing out the user profile folder and other such stupidity on Adobe's part was only a temp fix.   It would always start crashing again before long.  😃