Premire CS6 lässt sich unter Windows7 nicht deaktivieren

[Der Krimifilmer]

Ich habe Premiere CS6 auf einem neuen PC mit Windows 11 installiert. Das funktioniert einwandfrei. Das Problem: Es existiert ein älterer Laptop mit Windows 7, von welchem ich das damals erstinstallierte CS6 nicht deaktivieren kann. Ich habe mich als Adminstrator angemeldet, Aktualisierungen durchgeführt und den Application Manager installiert. Ich bekomme immer die Fehlermeldung, ich sei nicht mit dem Internet verbunden, was aber nicht der Fall ist. Daher kann ich auf dem neuen Rechner die Seriennummer nicht freischalten, da die maximale Geräteanzahl (2 St.) erreicht ist. Es gab zwischen den beiden Geräten nämlich noch ein weiteres, auf dem CS6 installiert ist. Dort möchte ich die Software aber nicht deaktivieren, da sie dort ebenfalls noch im Einsatz ist. Ich habe Stunden damit verbracht, nach einer Kontaktmöglichkeit (Chat, Email?) zum Service zufinden, der mir weiterhelfen kann. Irgendwie dreht man sich auf der Arcor-Seite im Kreis und kommt nicht ans Ziel. Ist es denn nicht möglich, dass Adobe entweder die Deaktivierung der Windows7-Registration vornimmt, oder mir eine Ersatz-Seriennummer zukommen lässt? Ich denke, ich habe bei rechtmäßigem Erwerb der Lizenz ein Anrecht darauf,  das Programm weiterhin zu nutzen. Eine Abo-basierte Lösung kommt für mich nicht in Frage. An wen kann ich mich wenden? 

[RobShultz]

Sorry but the bad news is that CS6 is no longer supported and I don't think that you'll find a solution for this situation.

[Der Krimifilmer]

Thanks for your reply, but there is a method that actually worked for me. John T. Smith's reply contained the crucial key. It enabled me to deactivate CS6 on Windows 7.

[John T Smith · Accepted solution]

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link
-test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html
-https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113
-https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

[Der Krimifilmer]

Thank you very much for your help, John. Your tip was 100% correct. I'm really happy, because I had tried everything else. I also contacted the chatbot, but they just kept saying that there was no way to deactivate the program on Windows 7. Easifix was the key. After that, I was able to deactivate CS6 and reactivate it on my new PC.

[John T Smith]

Now that everything on your new computer is working, you need to think about a FULL system backup

Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work... I have had to do this once when a program install didn't work properly (a different program, not Adobe) and I had to do a restore due to my drive being SO messed up that I couldn't even uninstall the bad program
.
This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer requires extra steps due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
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The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm
Note that I get NO benefit if you buy the program, I only use it and like what it does
Version 3+ allows restoring to a larger drive and expanding the partition to fit
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Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, the program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything
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I do a backup a couple times a year to a second internal drive... the backup of my C drive is 'about' 45Gig in one file... depending on the space used on your C drive you should be able to do a backup to a USB flash drive that has enough capacity... 128Gig flash drives don't cost a lot
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I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore