Problem saving preferences

Forum|Forum|5 years ago
October 2, 2020
1 reply
483 views

Hello, I have a problem with Premiere Pro on Mac, I can't save my preferences. When I open the preferences, I can't click "ok". The only way to close the window is to cancel.
I reset the preferences, checked the preferences folder (to be reading and writing), rename the folder in order to create a new one with Premiere but anything works, I still can't save my preferences.

Does anyone has the same problem ?
I work with Premiere 2019 on a Mac Pro mi-2010 with Sierra.

This topic has been closed for replies.

M

Michael Grenadier

Legend

This sort of problem is often caused by issues with read-write permissions. these settings are (I think) saved in the user: documents folder. From the finder, navigate to your user: documents: adobe: premiere pro: and right click on the 13:0 folder and "get info" and make sure you have read-write permissions for the folder and that they are applied to "enclosed items."

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Michele0Author

Participating Frequently

Thanks for your answer but I already set the read-write permissions for this folder, what else can I do ?

M

Michael Grenadier

Legend

try and actually move a file to the folder in question. There is a possibility that somethings corrupted in permissions and although "get info" is reporting you have read write permissions, maybe not... And you are kind of pushing the envelope running premiere 2019 on a macpro 2010... that said, I'm actually running it on a 2009 macpro... on high sierra. You might try upgrading to high sierra... If you're feeling brave, I'd give it a shot but first clone your sierra boot drive so you can restore the boot to it's earlier state... (I use carboncopy cloner).

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