Problem videos DJI Mimo with front iPhone camera.

[marliton]

Hi. I record videos using the DJI Mimo app (using an Osmo mobile) with an iPhone 11 and I founded a weird problem in Premiere with the videos recorded with the frontal camera:

1. When I add those videos to the Project panel, the preview of the icon is rotated 180 degrees (with the Icon or Freeform view activated). There is not preview when I hover the pointer on the icon but when I drag the preview square, the preview works.
2. When I add the videos to the Source panel, there is no preview at all, just a black color.
3. When I add the videos to the Timeline, the preview is black but when I play the video it preview correctly (but rotated 180 degrees).

I'm working with the latest Premiere version (15.4.0) and with the latest beta version. With both versions I get the same problem. Mi computer is a MacBook pro 13in M1 16 Gb ram. The videos recorded with the same app but with the back camera doesn't have problems. I appreciate any help or guide for fix that issue.

This is one of those videos: http://marliton.com/varios/tmpborra/DJI_20210707_121604_974_video.mp4 

[Sumeet Kumar Choubey]

Hi Marlon Ceballos,

Sorry about the poor experience. Please try to switch the Renderer to Mercury Playback Engine Software Only & let us know if it's restoring the preview.

Thanks,

Sumeet

[marliton]

Thanks for your response. I can't make that switch in my Macbook Pro M1.

[Ann Bens]

I would convert the file to an edit friendly codec such as Prores 422 HQ.

Besides its variable framerate which also can cause strange issues.

Shutter Encoder encoding|converting video FREE PC|Mac

I tried the clip and after converting it looks normal.

I recognized the place: Villa de Leyva - Colombia.

[Ann Bens]

[marliton]

Thanks. I'll do that.

And yes, that place is Villa de Leyva 🙂

[sumit98BC]

Hello

I have the same issue , the dji front facing video footage is blank when I import part of it into the timeline . Else in source monitor it works fine . The playback is set to high quality,  as is the resolution to full . The renderer when put into only software does not impact the issue . Pls advise what could be the problem . The audio works jist fine 

Regards

Sumit