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Problem with CUDA GPU Acceleration

New Here ,
Aug 16, 2022 Aug 16, 2022

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I've been having the issue with CUDA on both my desktop and my laptop. I just updated my NVIDIA drivers to the latest update (516.94) and the playback in Premiere is completely black. When I switch to Software only everything is fine but the software inevitably crashes. 

TOPICS
Crash , Error or problem , Hardware or GPU , Performance

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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Studio driver version I take it? And, do a 'clean' install. There's a checkbox on one of the tabs in the install program to do the clean install. I would reboot just before and just after and then try it.

 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

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You might need to delete your media cache: 

 

• Start PP from it's normal desktop icon (IE: don't open from a project file link).
Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
Close PP - It will create any needed cache files on the fly as you edit.

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Yes, I've done all of that and deleted my media cache. Still getting a black screen.

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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If you can be more specific. Did you reinstall the STUDIO driver using  the clean install option.

PC I take it. Win 10 or 11? PP version? Which version was running OK. When you say black, thats the regular program monitor in PP, not Mercury Transmit. It's hard to guess everything, so if you could be more verbose, that would be helpful.

 

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