On Wednesday (12/01/2021), I began having problems editing my footage. When I brought my footage in premiere, it did not play back smoothly in the preview or in the timeline. I have never had this problem before, and I've been working with this computer for the past few years. I work at a church, so this is not a Hollywood production shot in 4k. The footage was shot on a XDCam Sony PXW-X70 camera on a 64 GB card. If you look at the link, you can see the playback issue. It does this with the raw footage HD footage, raw SD footage, transcoded footage from media encoder (and other encoders), old projects, new projects, old version of premiere, and new versions of premiere. I have played it back in different frame rates, and changed the audio settings. Normally, I can just drop in the footage and begin to edit.
I called Adobe support, and the first guy told me to change an audio setting in preferences. It was temporarily fixed and I was able to edit that day. When I came back the next day, the problem returned. I called back and was prompted to do a screen share with Adobe support where he was able to have access to my computer to troubleshoot. I was on the phone for 2 and 1/2 hours and I think the representative was just as frustrated as I was because whenever he tried different things, the problem got worse. Our IT service is not sure what is happening and they have done what they can do from their end. I feel like it's either a glitch in the system, or maybe something simple...but I'm not sure. Can anyone help? Christmas is the busiest time of year, and there are many projects to complete. Thank you!
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