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tuxyx
Participant
March 9, 2023
Answered

Problems with exporting my video. "Error code 39"

  • March 9, 2023
  • 67 replies
  • 117150 views

This is a little bit of both a bug report and discussion, but I put it under bug report because that's the closest it's going to get about this topic.

The known issue of NVIDIA and Premiere Pro not working together and crashing has been causing me more issues than just crashing. I first ran into error code 39, then it started giving me other errors that I don't exactly remember what they said, though it exported 1 video 3 times when I clicked export once, and all of the videos were corrupt files. I also ran into this problem last night while trying to export the same video, waiting around 10 minutes for the 100% to go away and give me the notification that it had been exported, but I got tired of waiting, tried canceling, and Premiere crashed.

Does anyone have any possible solutions to this?

    Correct answer George24334722tdfe

    Peace Nathan

     

    I received this error recently. I spent hours troubleshooting and finally found a solution

     

    The issue I had is that my harddrive/storage was full. I deleted some files and the file exported successfully. Right click your harddrive and select properties(windows) and make sure you have enough space for the new exported file to save on the harddrive. I recommend freeing up double the space of the new file.

     

    Let me know if this works for you. Happy Editing

    67 replies

    Show previous replies
    Mafost
    Mafost
    Participant
    April 23, 2023

    After clearing the cache, and selecting a new drive to save to, I now successfully exported without error to h.264.

     

      Mafost
      Mafost
      Participant
      April 23, 2023

      Just cleared the media cache on Premiere Pro and then tied exporting ProRes instead of h624, no luck. This error says:

      "Error Compiling Movie

      I/O Error

      Exporter returned bad result.

      Writing with exporter: Apple ProRes MXF OP1a

      Selector 17

      Error Code 14."

       

      This was after the Error Code 39 trying to export as h264.

      R
      Richard29097906hhq1
      Participant
      April 23, 2023

      Guys. Its been more than one month and nobody from Adobe didnt even care to respond. I found a way. Switching to Davinci. I have enough of Adobe. This is the way! Peace

        R
        Raz295366934cp2
        Participant
        April 23, 2023

        Thank you for the reply!
        Well I guess they weren't suggestions, just what other people were trying. And I'm using a PC, file type I've been using is h.264 I've never had a problem exporting videos around 30 mins long before, but I've just done one for 1 hour and 40 mins and thats the one I get the error on and doesn't seem to work. 

         

        I've followed your instructions and deleted all media cache, I tried exporting again and still had the same problem but I'll try changing the format , I'll try ProRes first and hopefully that does it. I only use h.264 because for some reason I thought it was one of the best formats to use for uploading on YouTube. But I'm guessing thats not the case. 

         

          MyerPj
          Community Expert
          MyerPjCommunity Expert
          Community Expert
          April 22, 2023

          @Raz295366934cp2  [I've tried everything people have suggested on the thread] what suggestions, I just see post saying 'same thing here'. How about some file type info, editing with h.264? (Bad choice). Since there seems to be no suggestions, I would for certain try deleting my cache. 3 people mentioned a version#. Mac or PC. We need more to go on.

          Did you try exporting to a different format? If you've been using h.264 exports try to export in ProRes. Maybe LT or even Proxy. If that works you could make a 264 from there. ProRes files are typically visually lossless. Since most of you didn't specify a version, I'll give you this method to delete the cache.

           

          • Start PP from it's normal desktop icon (IE: don't open from a project file link).
          • Close the Open/Home screen (and you will be in PP without a project open).
          • Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
          • Then Press: Remove Media Cache Files: and Delete...
          • Select: Delete all media cache files from the system and OK
          • Close PP - It will create any needed cache files on the fly as you edit.

           

            C
            Cfighter
            Participant
            April 22, 2023

            Never experienced this issue ever before until just yesterday, and from what I'm reading there doesn't seem to be any real issue. Fantastic.

            R
            Raz295366934cp2
            Participant
            April 22, 2023

            How is this not fixed yet??? 😞 

            I'm having the same issues, tried everything people have suggested on the thread and still no fix. 
            I'm close to just getting a new program at this rate. 

            T
            Thomas29528760m05k
            Participant
            April 21, 2023

            Same here, happens over and over while I'm trying to export a VR video. Can we have a solution, please, Adobe?

              T
              Tiffany294573222n8y
              Participant
              April 20, 2023

              Hello, is anyone at Adobe looking into this? Have you found resolution? Same thing is happening - worked great for 5 days and now the error code. Thanks.

                1
                1adem12
                Participant
                April 20, 2023

                Same for me, I hope someone finds a solution.

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