Problems with Motion Graphics / Rendering

[davidh57628773]

Hi

I'm having problems with rendering on Premiere Pro. It will not even render something as simple as a Cross-Dissolve.

Problem only began a day ago.

The error report comes up as:

Render Error

Render returned error.

Writing with exporter: MPEG Preview

Writing to file: \\?\C:Users\welsh\OneDrive\Desktop\Sam Hill Art\Adobe

Premiere Pro Video Previews\Sam Hills Art 3.PRV\Rendered-3757430d-9454-4909-81c9-3a39d0d43af1.mpeg

Writing file type: MPEG

Around timecode: 00:00:30:24

Rendering at offset: 15.240 seconds

Component: MPEG Preview of type of Exporter

Selector: 9

Error code: -1610153856

Would appreciate help as this is delaying a time sensitive project.

Thanks.

[R Neil Haugen]

It's giving you a specific time code to check. So ... what's happening at that point? Perhaps you need to remove & re-apply an effect or something, but check out that point in the sequence.

Neil

[davidh57628773]

Thanks.

I have tried removing and re-applying effects. I've also tried rendering a specific effect. These have helped but only once.

When it reaches the specific poit in the timeline, it stops rendering, the visuals freeze and go black, the audio continues to play.

The other issue before that was that any text and motion graphics overlaying footage would result in just text with the footage being blacked out.

I've adjusted settings, checked opacity on any text effects etc but nothing changed or it didn't respond.

I've also used the files on different PC's, which makes me think its the software or an error on my part.

[R Neil Haugen]

I'm presuming you can export up until just before that location ok, you can export from just past that to the end of the sequence ok, it's just if that bit is included it all hangs.

I would create another sequence of the same specs, then have that open in a timeline panel above/below in "pancake" mode, and select-all of that timeline, drop onto the other. And see if that shakes it loose.

If not, try copying the clip/s involved to a different folder, deleting the clip from the project, and re-importing from the other folder.

Neil

[davidh57628773]

Thanks Niel. I will try that out and let you know how it goes.

[caroline_edits]

Hi DavidH!

What kind of graphics card do you have? I wonder if there are any updates available for it. The graphics card handles rendering, so that might be where the issue is coming from.

Let us know! We're happy to help.

Caroline

[davidh57628773]

Hi Caroline.

The specs for both machines are:

Laptop spec:

Make:                                ASUS K556U.

OS:                                    Windows 10 (64 bit operating system, x64)

Graphics:                         NVIDIA GeForce 940 MX

          Intel (r) HD Graphics 620.

Processor:                       Intel (R) Core ( TM ) i7-7500U CPU@ 2.70G Hz 2.90 GHz.

Installed RAM:                12.0 GB

HDD:                                 SSD 512 GB

PC spec:

Make:                                HP Pavilion Gaming Desktop 690-00xx

OS:                                    Windows 10 (64 bit operating system, x64)

Graphics:                         NVIDIA GeForce GTX 1050 Ti

Processor:                       Intel (R ) Core (TM ) i5-8400 CPU @ 2.80GHz 2.81 GHz

Installed RAM:                 8.00 GB

I use a 4k external hard drive to store the work I do.

Thanks,

Dave

[Ann Bens]

You only have the ssd and one external hdd for laptop as wel as pc?

What kind of hdd is it?

Which Pr build?

[davidh57628773]

The SSD is 512 GB.

As for the PS Build - what's a PS Build?

I realise that answer probably reveals a lot more about the problem than any of the PC / Laptop specs.

"Operator Error" may be a big part of the problem!

[Ann Bens]

Not PS but Pr as in Premiere.

[davidh57628773]

Apologies. It's Pr version 13.1.2 - Build 9.

[Sumeet Kumar Choubey]

Hi davidh57628773,

Please try to switch the Renderer to Mercury Playback Engine Software Only (FAQ: How to change the Video Renderer in Premiere Pro?) and then check if it's working properly.

Thanks,

Sumeet

[Kevin-Monahan]

Hi David H,

Hope we can assist.

Render returned error.

Writing with exporter: MPEG Preview

Writing to file: \\?\C:Users\welsh\OneDrive\Desktop\Sam Hill Art\Adobe

Don't save your preview files to One Drive, or any other folder on your C drive. Use a secondary dedicated hard drive, like an 2nd internal drive or an external drive with adequate space, fast data rates, and high speed connectivity.

Regards,
Kevin

[davidh57628773]

Yes, I actually wasn't deliberatley saving my files to OneDrive.

However, uninstalling OneDrive has helped a great deal and seems to have resolved the problem.

Not sure how it happened, probably 'Operater Error' though sometimes certain software does like to 'help out' and do things automatically on your behalf.

Though it was more than likley an unwitting error on my part when I was trying to resolve the initial problem by rebooting my laptop and updating software.

[davidh57628773]

Otherwise, I normally do everything else you suggested. I have a 5TB external Harddrive which I use to store my work on.