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Problems

New Here ,
Mar 02, 2020 Mar 02, 2020

Translated with google translate. Sorry for any errors.

 

Hi, I have a problem with Premiere. Actually I have more than one and I don't know if they are connected.

PROBLEM 1
https://i.imgur.com/xxAqJDF.png
As you can see from the screedshot, it tells me that you need to correct the audio drivers and clicking on CORRECT brings me to the following site:
https://helpx.adobe.com/it/premiere-pro/kb/drivers-video-win-nvidia.html
He asks me if I want to download the standard driver or dch saying to check in the NVIDIA control panel which I am using but I do not find the control panel (and in any case for my model it only makes me download the standard one) so I downloaded the driver wire standard.
The file name is 377.83-quadro-grid-desktop-notebook-win10-64bit-international-whql.exe. However even installing it does not solve the problem.
In the report you sent me to download reports the following message:
"NVIDIA has identified a bug that causes crashes in your Adobe application and corrected it in driver version 430.86."
So if they solved in version 430.86 and me Nvidia download version 377.83 where can I find the right version?
If I do "update driver" on the computer it says that I already have the most updated version even before installing the file that I downloaded.

 

PROBLEM 2
https://i.imgur.com/7qRDjyG.jpg
It does not make me move the videos on the timeline to the Video channels, only to the Audio channels and therefore only takes the audio of the clips. It gives me the icon of a clenched hand (at least I think) and a sign of prohibition.


PROBLEM 3
https://i.imgur.com/jMvtr8G.png
If I bring on the timeline of the images or some videos (when he made me put them because before when he didn't do it it was enough that I restarted and opened the project) you only see the central part as if zooming the image not showing me the outside.

TOPICS
Error or problem , Hardware or GPU
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Community Expert ,
Mar 02, 2020 Mar 02, 2020

1. your card has become obselet: 377.83 is the last driver for the card. no way to get a newer one.

Card is now too old to run 2020. If you want to continue without issues downgrade to 2019.

2. hard to see but guessing tracks are not source patched.

Adobe Premiere Pro Help | Source patching and track targeting

3. sequence does not match the source footage.

right click on clip in project panel and select New Sequence from Clip.

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New Here ,
Mar 03, 2020 Mar 03, 2020

Can you explain point 2 better? I don't know if it's the translation's fault but I don't understand what I have to do.
If you know someone who knows Italian, can you get him to translate?

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Community Expert ,
Mar 03, 2020 Mar 03, 2020

2. You need to show a better screenshot entire timeline and explain what you are doing.

 

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New Here ,
Mar 03, 2020 Mar 03, 2020
LATEST

Screenshot.png

I don't know how to set up the English version.
The two files circled in red in the project are both video clips, but the bottom one only has the audio track symbol.
However, it doesn't make me insert the first video in the video channel of the timeline either. It makes me insert them only in audio channels but if I do it it only takes the sound of the video (rightly).
I can't understand what the problem is.
In the link you gave me he spoke of "source indicators" and "source patchers". What are? Is that blue symbol in the bottom right of the project files indicating if it is a video, an audio or a sequence? I'm not understanding anything.

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New Here ,
Mar 03, 2020 Mar 03, 2020

I tried your tip on problem 3
I noticed that the image in the project has the "video" symbol at the bottom right instead of "sequence". If I click on "new sequence" as you suggest it adds the image in the project as "sequence" but in the timeline everything disappears and only the image remains.

In other words, I can't even solve problem 3.

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Community Expert ,
Mar 03, 2020 Mar 03, 2020

3. Dont try to solve this just start over with a seqeunce that matches the footage (new sequence from clip)

 

Try to use the English version of Premiere.

 

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New Here ,
Mar 03, 2020 Mar 03, 2020

Even if I start a new sequence, then it doesn't make me add more video clips (problem 2)

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