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Processor incompatible with 24.0 premiere version

Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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Good night, i was trying to update for the 24.0 premiere version and it said that the processor is incompatible and must have AVX2. How can i download without any error?

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Error or problem , Hardware or GPU

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correct answers 1 Correct answer

Community Expert , Oct 17, 2023 Oct 17, 2023

What hardware are you using. Win, Mac, and the processor, etc...

 

Here's a link to the other thread.

https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/14156754#M15943

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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We just had a thread with the same issue. It was fixed by enabling AVX2 in the bios

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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What hardware are you using. Win, Mac, and the processor, etc...

 

Here's a link to the other thread.

https://community.adobe.com/t5/premiere-pro-bugs/pr-24-0-says-not-compatible-on-13700f-pc/idc-p/1415...

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Community Beginner ,
Oct 18, 2023 Oct 18, 2023

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I have already read this, but my processor don't have this feature (its from 1st generation of intel core). I would like to know how can i download without a compatible processor?

Thank you.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Sorry mate. Adobe allows a wide range of hardware to be used with their software, but if you don't meet the minimum requirements, that's as far as it goes. Stick with whatever version you can use, if 2023, you can use that. I have a side rig I use for other stuff now, but it still has 2017 on it, because, that's when that computer was good and the software worked with that hardware. Each generation of software needs more and more hardware... that's the nature of software. You wont get good performance with modern software on an older machine.

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Community Beginner ,
Oct 20, 2023 Oct 20, 2023

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ok, I'll try to use a parallel version then 

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LEGEND ,
Oct 18, 2023 Oct 18, 2023

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Sorry, but your processor is too old for the 2024 version. AVX2 support did not arrive onto Intel platforms until the 4th-Gen Intel Core CPUs were introduced in 2013. For AMD, one would have had to wait until the first-gen Ryzen CPUs were introduced in 2017.

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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You can use Intel official utility to check if your CPU has AVX2 or not. https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors....

 

Mine doesn't even have AVX1, but it's working fine. What does AVX2 do? Why it is a minimum requirement? 

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Community Expert ,
Oct 30, 2023 Oct 30, 2023

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What PP version are you on, and your OS?

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Community Beginner ,
Oct 30, 2023 Oct 30, 2023

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I rarely use PP, mostly AE and Media Encoder with Windows occasionally. CC Cloud won't upgrade latest version due to AVX2, no biggies. 

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