Product licensing issue - Error 213:11

[agarton]

Help! Premiere 12.1 won't budge from an error message that states there is a licensing issue with my product. This is the first time I've seen this and I've been using Premiere for years.

The error message is tagged with the Error 213:11

What to do? Premiere, nor any Adobe apps will run.

And yes, I've restarted the workstation and re-opened Premiere. I've also followed suggestions found in other forums with folks have encountered the same error with opening other Adobe products. All to no avail.

Win 10 Pro

Ram: 32 GB

Processor: i73770K CPU @ 3.90GHz

System: 64 bit

Andrew

[Vishu_Aggarwal]

Did you try signing out from the creative cloud account and then sign in again.

[agarton]

Just tried it. Thanks, but the error persists.

[Peru Bob]

It could be a permissions issue.

[Vinay Dwivedi]

Hi Andrew,

Please refer to below KB document for the same.

Install log error: "License store does not allow writing" | Adobe Creative Suite 5.5, Adobe Creative...

//Vinay

[agarton]

Thanks Vinay, however the SLStore folder defaults to Read/Only even after deselecting it. I've tried several times. Closing Creative Cloud prior to and so on.

[Vinay Dwivedi]

Try this..

Use the Creative Cloud Cleaner Tool to solve installation problems

//Vinay

[agarton]

Thanks Vinay... This is going to be intense. I'm on a job with a very, very slow net connection. I don't understand why this is happening.

[Vinay Dwivedi]

Not sure Andrew. Please contact support to have a look.

Contact Customer Care

//Vinay

[agarton]

Been on hold via intl. call to Customer Care for some time already. I really need this fixed. I don't know what else to do.

[agarton]

Adobe Customer Support recommended I open Premiere via Run as Administrator. It opened as well as initiating the device activation dialogue box. I filled in my details and checked the account online and sure enough, my device is activated.

I then ran Premiere from the CC app, it opened just fine... But a few minutes in, Configuration error - A problem has occured with the licensing of your product. Error 213:11 appeared once more and Premiere is listed as a Trial App within CC again.

At least I can run Premiere as Administrator by opening it from within Explorer. If I have to do this with every other app I use, this is going to be extremelly annoying, but at least I can work. Any other suggestions, short of re-installing an entire operating system, would be appreciated.

Andrew

PS. For the record my account is up to date.

[ronaldw26765047]

I am also having these same issues with my Adobe Premiere Elements 11. Has anyone found a solution. I have tried the above but have yet to have any luck. I am not sure what was meant by  "I then ran Premiere from the CC app," 

Mine doesn't work when opened as administrator either.

[agarton]

I'm referring to the Creative Cloud App where all my installed Apps appear as"Start Trial".

My apps do work when opened as Administrator, so long as I'm not running two simultaneously which is not ideal. So far no solution to this issue.

[agarton]

This didn't work either. Cleaned out the entire CC suite, reinstalled Premiere and the error persists. It appears as if it were on trial. There are no issues with my account either.

Andrew

[agarton]

Creative Cloud seems to function as if everything is in order. Fonts have re-synced. But my workstation does not appear as an activated device and yet I'm logged into my account via Creative Cloud where Premiere is listed as "Start trial".

[agarton]

I found these instructions in another forum. Out of desperation I tried it and Premiere opened and ran as it should. But on second opening it wouldn't and the same error appeared. The Cloud app still registers Premiere as "Start Trial" which gives me zero days.

• Open the Run dialog box (Windows key+R)
• Type in %appdata% and click OK
• Open the Adobe folder
• Delete the Adobe PCD folder
• Delete the SLData folder

My workstation still doesn't appear as an activated device. The login to active the device has yet to appear since re-install!

Andrew

[excited_Genie16B8]

Did you pay the bill?

[henryp44205510]

Hello agarton 22-7-2018. I have been using Photoshop 18 for 3 months, had computer problems for awhile but now repaired by a tech, Went to use Photoshop 18 again but now getting the same same message ( Licensing error 213:11 )  I cant resolve the issue, driving me crazy. Would appreciate any help to solve the problem.

Hoping it can be fixed.Henry.

[agarton]

Hi Henry - I've not yet had the issue resolved, however I can function by opening each application as Administrator (Windows). Short of reinstalling the entire operating system, (which is extreme) it's the only solution that keeps me working.

[agarton]

Three months on, a new subscription and this problem persists. I'm still running everything as Administrator. I do not want to have to reinstall an operating system, which seems to be my only option. Anything else I can do?

[Kevin-Monahan]

Agarton,

Contact us and open up a case: Contact Customer Care

Thanks,
Kevin