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Program/Source monitor go black during R3D playback Premiere 15.4.1

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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I'll have my clips in the timeline and after about 15min of working or so, the screen goes black.  Sometimes when I stop and start again it comes back, or if I reduce to 1/2 playback it does, but it is inconsistent. Furthermore, when I pause, it will stay black, rendering it impossible to apply some color correction as I cannot see what I am doing.  Audio resumes no matter what during playback.

I have the latest version of Premiere 15.4.1 and it is still happening. Sometimes it will then freeze on an image and I'll never get playback until I close and restart the program.

 

I notice this with 6K r3d footage, I reduce to 1/2 and it still is happening sometimes

 

I don't know if there is a gfx setting I need or something but here are my specs, which seem like they should be more than enough.

Windows 10 Pro

CPU - AMD Ryzen 9 3950X 16-Core Processor

3.50 GHz

RAM - 64GB

GFX - NVidia GeForce RTX 2070 Super with 8GB VRAM

OS/Apps drive - 500gb NVMe

Render/Cache drive - 1tb NVMe

Media Drive - 4tb SSD

Destination drive for exports - 2tb SSD

Display 1 DELL P2418HT 1080p 24" Touch Screen (use for timeline, tools panels, etc)

Display 2 DELL U2720Q 4K 27" (use for displaying program monitor)

 

I have gone into the NVIDIA Control Panel and based on recommendation I found applied the following settings in the attached screenshots.

 

I appreciate any help or advice I can get on this situation. I built this computer less than a year ago and do not understand what is causing this issue, other than Premiere not utilizing all of the machine's power.

 

Thanks

 

Ross Kolton

 

 

   

 

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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Are you getting this with anything other than 6K RED media? I know a few other folks working with high-K-count RED media are struggling some. One thing that seems common from what I've seen is less than 10-11GB of vRAM. Though more doesn't guarantee perfect playback.

 

Does it play back better in either 15.2 or the last 14.x PrPro?

 

Neil

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Hi Neil,  

 

It's only happening with the 6k footage.  I went ahead and opened the project in PPro14 and then reinstalled 15.2 per your suggestions and I played the footage back and forth, scrubbed, etc for a bit and the issue seems to not be happening there.  It looks like it is an issue with the latest version of premiere.  

My main camera is 6k so I'll be dealing with this footage quite often.  Do you think its worth it for me to replace the GPU with more vRAM?

 

I greatly appreciate your help with this.

 

Thanks!

 

Ross

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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For moving forward, you would want more vRAM, true.

 

Interesting that in 14 it does better than 15 ... this sort of thing intrigues me as much as it puzzles me. Some rigs will report better on 14, others on 15.

 

Why? No clue.

 

Neil

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi rosskolton,

Sorry to hear that you are having issues with the R3D clips in playback mode.
If the same R3D 6K clips are playing in Premiere Pro 14.x without issue, but not in Premiere 15.4.1, was the issue also present for you in 15.4.0.47 release?


What version of driver are you running for your Nvidia RTX 2070 Super GPU?
Can you try upgrading to the latest studio driver from August 10th ( 471.68), clearing the media cache and see if that helps your playback issue in PR 15.4.1?

 

Thanks,

Martie

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Hi Martie,

 

So the clips are also playing ok in 15.2  However I do see the occasional interlace looking line popping up from time to time, which is not present in exported videos.

Yes the issue was present in the 15.4.0.47 release, in fact when I saw that the 15.4.1 mentioned something about fixing flicker in playback I thought my problem would be solved by upgrading, but alas it was not.

 

I am running the latest studio driver 471.68 and I also had cleared the media cache. Those are always the first things I do when having playback issues.

 

Thanks,

Ross

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Hey Martie,

 

UPDATE/CORRECTION

 

So I notice when the issue happens and it actually IS happening in BOTH 14.9 AND 15.2

 

When I go into the effects controls whether its the R3D metadata or in the Lumetri panel and I start adjusting levels, mainly luma curve, while making adjustments is when the screen goes black.  It will allow a few adjustments and then after about 30s to a min, it just goes black.  I trouble shooted both software versions and noticed it happening in both and it happens from both the lumetri controls AND the R3D metadata on the Source effects control panel.

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hey Ross – really sorry you're having to deal with this! I wonder if switching your renderer to Software Only mode would allow your images to appear!

 

In the meantime, would you be able to share a piece of .R3D footage so that we could test this on our end? I'd like to help find a permanent solution for you.

You could upload that test file to any share service like Dropbox or google Drive and link us here.

 

Thanks so much!

Caroline

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