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2

Proxies lag when attached. Playback fine on their own.

Community Beginner ,
Jun 12, 2020 Jun 12, 2020

I've been using Premiere for years and never had a great experience with proxies. I thought it was my system but now after doing some experimenting, it looks like a software issue.

 

I've used both Prores and Gopro proxies. Similar results. Only slightly better performance than trying to play 4k footage on it's own.

 

I experimented by importing the proxy file directly into the session and on to the timeline. Plays perfectly. I added Lumetri, a camera LUT, and HSL. Still plays back perfectly.

 

When using the attached proxy version (as opposed to putting the proxy file directly on the timeline), not only does the playback suffer, but the performance of my entire computer suffers. Trying to adjust setting and sliders in effects panels is painfully slow. When using the proxy file directly on the timeline, all of this is super smooth.

 

This leads me to believe it is a software issue, not a hardware issue. I came across this post from December that was never solved, but experienced the same exact issue. It seems like in some instances Premiere doesn't work well with attached proxies - even though it can play & manipulate the actual proxy file just fine on its own.

 

Any insight on how to address this?

 

Computer specs:

Premiere Pro 13.1.5 (Seeing same issues in 14.2)

macOS Mojave

Mid 2015 Macbook Pro

16 GB RAM

Graphics Intel Iris Pro 1536 MB (not the ideal card, but pls remember that the proxy file plays back fine on its own)

 

TOPICS
Freeze or hang , Performance
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correct answers 2 Correct answers

Adobe Employee , Jun 12, 2020 Jun 12, 2020

Hi Brian,

Thanks for the message. The problem can be solved in a couple of ways.

 

  1. Make sure you have added the Toggle Proxies button from the Button Editor to the Playback Controls, then enable the button. It will turn blue in color once you do so.
  2.  Make sure the hardware meets minimum system requirements. If it does not, you'll have performance problems.

 

In the case for the OP, Brian:
Sorry for the frustration, but it appears that your laptop doesn't meet minimum specs for HD, much less 4K.

...
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Explorer , Apr 29, 2021 Apr 29, 2021

Ok, I solved this myself. The problem is not having the proxy preview button turned on in the Program Monitor. You have to add this button to the Program Monitor manually as it isn't there by default. And if you dont turn it on, you aren't seeing your proxies-- you're just seeing the original footage (which is slower)

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Explorer ,
Oct 29, 2023 Oct 29, 2023

yep absolutely random thread, everybody just throwing random things, while this is a software issue, because the proxy files can be played back perfectly fine in the timeline, but not when the toggle proxy is on; which means one simple thing, the button doesnt work, or at least its not doing what it supposed to do.

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Adobe Employee ,
May 11, 2023 May 11, 2023

Thanks for sharing your solution, Ahmed. Come to think of it, I'll check my own Intel graphics driver to make sure it is up to date. Thanks for the reminder!

 

All the Best,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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Community Beginner ,
May 11, 2023 May 11, 2023

Updating your graphics card should not be a solution to Simply watching proxies. Proxies are low res. Shouldn't have to have a great graphics card for that if truly you're watching your proxies only when they are toggled on. And that's the problem. Obviously you are not only looking at your proxies, because any computer from the last 10 years can run low res videos. So what is the point of having the ability to toggle to them?

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

Hello,

I came to this thread because I beleive I am experiencing similar issues. I want to articulate these specific issues so that someone can explain the issues, as stated by other users.

 

The actual footage: 

 

Type: MPEG Movie File Size: 576.28 MB Image Size: 3840 x 2160 Frame Rate: 119.88 Source Audio Format: 48000 Hz - 16-bit - Stereo Project Audio Format: 48000 Hz - 32 bit floating point - Stereo Total Duration: 00:00:14:000 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None Video Codec Type: HEVC 10 bit 4:2:2 

 

The Proxy:

 

Type: QuickTime Movie File Size: 149.59 MB Image Size: 1280 x 720 Frame Rate: 119.88 Source Audio Format: 48000 Hz - 16-bit - Stereo Project Audio Format: 48000 Hz - 32 bit floating point - Stereo Total Duration: 00:00:14:000 Pixel Aspect Ratio: 1.0 Alpha: None Color Space: Rec. 709 Color Space Override: Off Input LUT: None

 

When I use the proxy toggled on it still lags, but if I import the proxy and load it into a sequence, it runs fine. 

 

So, the specific issue is: Why does the proxy not function without lag while it is toggled on? Isn't the whole point of having a proxy file so that users can maximize their systems, even if they are not top of the line?

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Community Beginner ,
Dec 10, 2023 Dec 10, 2023
LATEST

Hi people, the following worked for me:
I was just on another thread and I'm bringing my contribution here since I've noticed everyone has a different cases, maybe mine will help you out. I wanted to add to the chorus of the interpret footage route.
My case was as follows:

  • Hundreds of different clips
  • DJI Footage with crazy FPS like 59.85 or 59.96 with proxies stuttering
  • iPhone Footage with crazy FPS like 30.01 or 29.9797 with proxies stuttering
  • Screen capture with crazy FPS like 39.91 with proxies stuttering
  • A7S Footage with consistent FPS from camera setup with proxies working fine

When making proxies as ProRes Proxy, Media Encoder chooses the closest industry-standard FPS to encode the file. For instance, when the original is 59.85, the proxy automatically is made as 59.94, or originals at 30.01 the proxies are made at 30.

 

What I did was to batch interpret all those crazy FPS footage into the closest industry-standard possible (usually following what the proxy is). For instance, my 59.85 and my 59.96 became 59.94(industry standard).

Usually the proxy automatically selects a good standard, so what I did was to interpret everything to the proxies' FPS and all started to work fine. I'd encourage people to stick with intraframe codecs(like prores) instead of interframe(like h264) when doing proxies.

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Explorer ,
Aug 06, 2023 Aug 06, 2023

Having the same problem with 1080p footage. If I don't transcode it into MOV, I can't edit at all because the playhead moves but the footage on the preview doesn't. When I use Proxies, I can't play the footage without lag every 2 seconds.

And I don't want to transcode every video I import, even a 30 secs video is unplayable if it's not transcoded into MOV.

And no, it's not an " old " pc, (10 TO SSD, 64GB RAM, RTX 3090, Windows 10) I know this shortcut answer so, if I can have a real solution at least for 1 time from Adobe, that could be great.

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New Here ,
Aug 13, 2023 Aug 13, 2023

I`m having the exact same issue and still not any satisfatory answer from Adobe`s team. 

Thats ridiculous.

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Explorer ,
Aug 13, 2023 Aug 13, 2023

Yes, it is as if Adobe will not admit there is a problem. 

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New Here ,
Aug 25, 2023 Aug 25, 2023

I am having the same issue. With the attached proxies, the video lags. Bringing in the proxies and playing them as separate files, playback with no issues. This original post was created over 2 years ago and still no fix? I don't know if the monthly fee is worth it if we can't use the software how it's intended. 

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

I think that is literally what Kevin said. 

 

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