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PrPro won't open because it needs access to 'Home' folder, but it has full disk access?

Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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Currently using:

PrPro 24.4.1

Mac M1 Mas, Sonoma 14.5

 

When I try to open Premiere Pro, I get this message: 

Screenshot 2024-06-06 at 10.13.41 AM.png

 

When I open preferences, I see this:

Screenshot 2024-06-06 at 10.14.03 AM.png

 

This fix for this in the past has been to uninstall the current version, and reinstall the previous version. That is no longer working. 

 

The program will not open without the access it "needs," despite having full access. 

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correct answers 1 Correct answer

Community Beginner , Jun 06, 2024 Jun 06, 2024

I finally got it! Somehow my read/write permissions for my home folder had been changed to "read-only." PrPro works properly. 

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correct answers 2 Pinned Replies

Adobe Employee , Jun 06, 2024 Jun 06, 2024

Above the "Full disk access" section of MacOS's Privacy and Security prefs, is the "Files and Folders" section, which is where PPro needs to be enabled.

[MacOS supports non-local User directories, so 'Full Disk Access' won't necessarily give PPro what it needs.]

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Adobe Employee , Jun 06, 2024 Jun 06, 2024

Nice troubleshooting!

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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Above the "Full disk access" section of MacOS's Privacy and Security prefs, is the "Files and Folders" section, which is where PPro needs to be enabled.

[MacOS supports non-local User directories, so 'Full Disk Access' won't necessarily give PPro what it needs.]

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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Hey Bruce,

 

That screenshot is actually from the "Files and Folders" section. When that carrot is clicked, I'm only able to see "Full Disk Access," which is also greyed out. Other Adobe applications are able to be selected and manipulated, but PrPro is not. 

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I should add, when I turn full disk access off, PrPro is no longer listed in the "Files and Folders" section, and I cannot add it. 

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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Ahh, you're a step ahead then. I would have recommended the de-/re-install approach, but you've already tried that...?

It'd be interesting to know what, if anything, still appears in the Privacy & Security prefs, once you've removed PPro. 

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I have tried that indeed. When I uninstall PrPro, it will still show as a program with full disk access until I remove it. (I can add/remove in the disk access section, but not the files and folders section.)

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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The fact that you still see 'ghost apps' in MacOS prefs, after running PPro's uninstaller, makes me recommend running Adobe's Cleaner tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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Same results post CC-cleaner and reinstall. Still getting the message needing access, and still running into the same process. 

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Community Beginner ,
Jun 06, 2024 Jun 06, 2024

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I finally got it! Somehow my read/write permissions for my home folder had been changed to "read-only." PrPro works properly. 

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Adobe Employee ,
Jun 06, 2024 Jun 06, 2024

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Nice troubleshooting!

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