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Purple and Green Videos

Community Beginner ,
Apr 06, 2018 Apr 06, 2018

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My videos act extremely strangely in Premiere Pro. When I import them into the timeline, they look like this:

And if there is significant movement, the purple and green shift too.

(here is the original clip, opened in VLC:)

I've also tried it with Sony Vegas Pro 13, and that works too. It's only in Premiere Pro that these weird colors showed up. I've tried reinstalling and that hasn't worked either.

I have used this on one of my other computers and it works too (my computer is a Razer Blade Stealth)

Anyone have any ideas of what's going on?

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Hardware or GPU

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correct answers 1 Correct answer

Adobe Employee , Oct 17, 2018 Oct 17, 2018
Hi Edna,You don't have to use the workaround just go to below link and install the latest Intel drivers for your Graphics card.Support for Intel® Graphics DriversDon't update automatically but scroll down and choose your card's model number and then download Version: 25.20.100.6326//Vinay

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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Thank you so much!! This suggestion worked for me. Great Help!!

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New Here ,
Nov 10, 2018 Nov 10, 2018

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I wish I had found this before I cancelled my subscription.  Thanks!

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New Here ,
Jan 03, 2019 Jan 03, 2019

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You saved my bacon sir! Many thanks and you get another positive karma point

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New Here ,
Jan 16, 2019 Jan 16, 2019

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This was it! Thank you so much!

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New Here ,
Sep 12, 2019 Sep 12, 2019

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LATEST
You nailed my problem. But what could have changed it?

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New Here ,
May 23, 2018 May 23, 2018

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Thanks so much it worked!!

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New Here ,
Aug 07, 2018 Aug 07, 2018

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I LOVE YOU. SERIOUSLY. YOU SAVED MY LIFE. WISH YOU HAVE WEALTH WHEN YOU BREATH IN AND HEALTH WHEN YOU BREATH OUT.

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New Here ,
Sep 08, 2018 Sep 08, 2018

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Yep..this fixed my issue!! Thanks for this!!

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New Here ,
Nov 08, 2018 Nov 08, 2018

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I'm using a Nvidia 960M graphics card, and this was happening for me too. I updated my drivers, but the issue persisted. Changing the acceleration from OpenCL to CUDA fixed the issue.

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Community Beginner ,
Jan 24, 2019 Jan 24, 2019

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If you have an Nvidea card go to Nvidea.com and download the GeForce Experience Software.  GeForce Experience

Re-download your card's software, restart the computer and your drop down will have both Mercury Playback Engine GPU Accelerator CUDA and Open GL. (File/Settings/General)

For my PC, CUDA works better. It runs off of the CUDA Cores on your GPU.

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Explorer ,
Feb 01, 2019 Feb 01, 2019

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This worked for me. Thanks!

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Community Beginner ,
Feb 03, 2019 Feb 03, 2019

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This does not work, it updated everything and it's still the same

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Adobe Employee ,
May 14, 2019 May 14, 2019

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Still having trouble? See this video.

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