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A
argoyne
Participant
February 28, 2020
Question

Putting MOGRT on Timeline Crashes Premiere 2020 14.0.3

  • February 28, 2020
  • 4 replies
  • 5478 views

I'm on Premiere 2020 (version 14.0.3). I've installed a MOGRT template from Motion Array. It shows up in the Essential Graphics Bin. When I drag it to the timeline, the MOGRT clip turns red at 15% & says Media Offline and crashes Premiere. It used to work without any problems.
I've cleared my cache, deleted the MOGRT, redownloaded & installed. Restatred the computer several times. Even went back to the earlier versions of Premiere and still no good. Tried different MOGRTs and all failed. 

I have a project that has the MOGRTs in it that I used 3 days ago without issue. At the time it worked great. Now when I try to open the project, it crashes immediatly. And I need this project to open for a new version. 

Windows 10, 32 RAM, GTX 1080Ti 

    This topic has been closed for replies.

    4 replies

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 9, 2020

    are you on software only rendering or GPU acceleration?

    check that from project settings please

    A
    argoyneAuthor
    Participant
    July 9, 2020

    Still no good. I tried both. Originally it was on GPU

    A
    argoyneAuthor
    Participant
    July 10, 2020

    I think I got it fixed. I don’t know what fixed it but this is what I did.

    Uninstalled Premiere & After Effects

    Selected “Remove” for Preferences
    Deleted all files from: USERS>user name>AppData>Roaming>Adobe>Common>Motion Graphics Templates

    Deleted the folder “Essential Graphics” from: USERS>user name>AppData>Roaming>Adobe>Common

    Removed Motion Array plug in

    Moved the 3rd Party MOGRTs from external Drive to Desktop (working on laptop)

    Installed Premiere & After Effects

    Installed MOGRTs by the +Folder bottom right & also Drag & Drop in to Motion Graphics Template – all works.

     

    Is there a way to create Bins inside Essential Graphics?

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    July 9, 2020

    did you try to delete the render files from sequence?

    or manually delete the video preview files from outside of premiere pro

    where that project is located

    A
    argoyneAuthor
    Participant
    July 9, 2020

    It seems to be 3rd party MOGRTs it does not like. I can download some from Adobe Stock and they work 100%. I did some from Motion Array, Video Blocks, and Evanto and each one loaded into Graphic Essentials fine but crashed when I dragged into the timeline. The program window goes to the red missing files slate and back to black, it stalls at 15% for about 10 seconds then goes to 89% and stalls and then crashes. But the same MOGRTs work on my Desktop with same Adobe versions.

    Things done:

    * Deleted all files from Users>______>AppData>Roaming>Adobe>Common>Motion Graphics Templates

    * Unisntalled & reinstalled Premiere Pro 14.3
    * Uninstallled 14.3 and installed 14.1
    * Deleted original MOGRTS and downloaded and reinstalled again

    * Resetting Workspace

    * Resetting Preferences

    * Happens to any project I call up and even brand new ones without any media

    Do you think anyhting from IT security can be the issue? IT gave me admin rights to try to solve it. 

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 2, 2020

    Try resetting the preferences:
    https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    A
    argoyneAuthor
    Participant
    July 9, 2020

    Sorry for the late response. I got really busy & did the graphics the old fashioned way. The problem is still there. We even tried to go back to 14.1. But have not done a rollback on the video driver yet. It works on my desktop and other coworkers computer. 

     

    B
    benicki media
    Participant
    March 2, 2020

    I have the same problem... Anyone?

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