Quick Sync Intel HD 610 Not Working Premiere 13.0.2

Report · Dec 13, 2018

Good Morning ! I recently installed premiere 13.0.2 on my system which has an Intel HD 610 as a video card. This is my second PC in the house and I am trying to export a project but when selecting the hardware acceleration I realized it is not working. I can even select, but the export time is the same as if I use export by software. I already have the updated version of my video card and my quicksync worked normally in previous versions of the premiere. Does anyone know what may be happening ??

Report · Dec 13, 2018

Did you run a windows update ? Did you try to update from Intel website?

Report · Dec 13, 2018

Yes, I am using the latest version of windows 1803 17134.471 and the Intel driver has been downloaded from Intel's own website.

Report · Dec 13, 2018

by the way you will notice the difference in render speed mostly when you are using GPU accelerated effects

Report · Dec 13, 2018

If GPU acceleration is on, then it's being used where it can. Not all things are accelerated, so the difference isn't always noticeable.

Report · Dec 13, 2018

In fact, Intel Quick Sync works by the tests I've done, speeding up not only the effects inside the premiere but also the time of export. I say this because I have been doing several tests, not only in the premiere, for example in Handbrake in file conversion and even in handbrake, which is more for conversion, the time difference in the video conversion is very great if you only use Software in relation to Quick Sync, so there is some problem in Premiere yes, until the timeline bar is red rather than yellow. On my notebook that is a Celeron (weaker than my Pentium Desktop I report here), there is the difference in exporting when using hardware acceleration. As I mentioned, this problem is occurring in the latest version of Premiere.

Report · Dec 13, 2018

Intel QuickSync is not a video card feature ... that's a CPU hardware thing. Totally separate from any GPU issue.

As noted by Jim, the GPU is only used when there are GPU accelerated effects being processed, and then, only as the CPU gets to and sends things to the GPU.

What is your Project settings dialog Mercury Acceleration option set to, btw?

Neil

Report · Dec 13, 2018

As far as I know and the tests I've done, Mercury is only enabled when you have a VGA off board. In the case of Intel Hardware Acceleration (Quick Sync) only appears in the export box, Mercury Engine is disabled.

Report · Dec 13, 2018

Yes ... Mercury Acceleration is related to GPU capability, and controls what uses the CPU may make of the GPU for those effects within PrPro that use the GPU. IF there is a GPU that PrPro sees as new and powerful enough.

Basic re-encoding is not a GPU process in PrPro however, it is always only handled by the CPU ... and encoding of H.264 is what the Intel QuickSync hardware built into some of the newer Intel CPU's does.

Many users get confused by seeing "hardware" or "software only" encoding listed in the Summary section of the Export dialog. Those comments only relate to the presence and use of a QuickSync chip's hardware ... they have nothing whatever to do with the GPU ... period.

Whether or not your CPU has QuickSync and will be using it for basic H.264 encoding, the GPU will be used for GPU Accelerated Effects ... period. Again, if it is recognized as an appropriate GPU, which ... if PrPro has the Mercury Acceleration set to anything other than software only, it is.

That's what I was trying to clarify.

Neil

Report · Dec 14, 2018

Yes, I understand this question ... But what puzzled me is that although the dialog box shows the hardware acceleration option (which does not appear in my Ryzen compilation because it does not have this kind of feature), in the case of my Pentium G5400 worked by speeding up the export speed with the same project in earlier versions of Premiere, but in this latest update, no more ... It's like I've only been using software. And it's real because at the time of export, my CPU goes to 100% but the GPU stays at 2%, which did not happen in previous versions of Premiere and the export almost 100% faster and the GPU was used. In this project I do not have many layers and only have 1 layer of Lumetri in the video, so it must be some intel driver problem with the windows update, the 2 things together or some Premiere bug.

Report · Dec 14, 2018

It sounds like you've got two systems there, and I'm not sure what's the deal.

If you've one system with less than 4GB of vRAM for the GPU, with the newer 2019 version that would not be used by PrPro any more. Or a GPU with the Fermi internals of the 500/600 cards, some 700/900 cards also.

Neil

Report · Dec 13, 2018

Here's why you don't see much of any difference in performance between hardware encoding and software encoding:

The HD Graphics 610 (typical of very-low-end mobile CPUs such as the Atom-based Pentium Silver series CPUs) is too weak. Its specs - texturing and shading units, in particular - are far inferior to those of the higher-end versions of the IGP that are found in the higher-end CPUs.

Report · Dec 14, 2018

The issue is that, as I mentioned above, in the previous version of the premiere I saw a real difference in the export time using the same Pentium and other hardware of this second PC. On my main PC I use a Ryzen 2700 with a GTX 1060 and it works normally even after the upgrade, but there the scenario is different. What I was intrigued about is that the feature appears there, it worked in previous versions, and now it has stopped working I mean, it has no impact on reducing export time, something that happened before).