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Participating Frequently
January 22, 2023
Question

"Error parsing properties list from memory" ON PREMIERE PRO

  • January 22, 2023
  • 4 replies
  • 10021 views

It doesn't open or anything it this just happens, doesnt open or ANYTHING.

This was on my FIRST ever launch and NOTHING I saw helped cause I dont have any cache or anything or can't open it to change some settings or whatever. HELPPPP!!!

 

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4 replies

Participant
February 14, 2023

Any luck with this? I have a user who is also receiving this error after updating to Adobe Premiere Pro 2023. Tried uninstalling and reinstalling but no luck. 

Kevin-Monahan
Community Manager
Community Manager
February 14, 2023

Hi, Jordan,

I can understand the error. It sounds frustrating! Do you have an enterprise or educational installation, or is this a standard Creative Cloud subscription? Let. us know. 

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Participant
February 14, 2023

Hi Kevin, your response is very much appreaciated!

This is an enterprise creative cloud subcription. User updated Adobe Premiere Pro app from the Adobe Creative Cloud app and is now receiving the error. We're kind of stuck here with no luck 

Participating Frequently
January 27, 2023

bump (idk if this works but imma try)

 

Ann Bens
Community Expert
Community Expert
January 22, 2023
Participating Frequently
January 22, 2023

no, I already did everything from there before I made this post and didnt work, I only have 2 files in premiere pro 23.0 called Extention Config.xml and Plugin Loading.log

Ann Bens
Community Expert
Community Expert
January 23, 2023

none of this helps


Contact support

https://www.adobe.com/about-adobe/contact.html

chat option, bottom right corner.

Participating Frequently
January 22, 2023

also there is an image I linked