"File format not supported" - can't import presets in prfpset format to adobe premiere pro...

Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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Dear Adobe

 

I downloaded in prfpset format and when i tried to import them to adobe premiere through effects - import preset, his shows up:


"Error Message"
"File format not supported".


I don't know what to do. I lost a lot of time and I achieve nothing... 

I pay for my monthly subscription.

I really need help ASAP

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Effects and Titles , Formats , How to , Import

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correct answers 1 Correct answer

Adobe Community Professional , Mar 21, 2022 Mar 21, 2022
The Presets folder is for presets that are included with Premiere Pro or presets that you create and save there. Evidently, MotionaArray presets are saved in their own folder.

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I downloaded a file in prfpset format*

this shows up*

 

Sorry I was typing to fast.

 

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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Can someone help me? Please...

I'm pretty new to adobe premiere pro, I need someone to ask some question so I can give an answers and maybe that's how we can find a solution.

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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Where is the preset from?

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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I pay monthly subscription on MotionArray.com and I downloaded it from this website. 

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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I would contact MotionArray support:

https://motionarray.com/contact/

 

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Community Beginner ,
Mar 20, 2022 Mar 20, 2022

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So you are sure that this problem is 100% on MotionArray side?

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Adobe Community Professional ,
Mar 20, 2022 Mar 20, 2022

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No, but I think they may be able to help you.

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Okay, I'll contact with them and let you know. Thanks for respond, I truly appreciate that.

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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I found the solution! 

 

I was randomly checking folders in preset panel and I found it in diffrent folder than it suppose to be...

All tutorials showed that those presets should land in preset folder after being import.

Instead of that they landed here (look on the attachmed that I upload for you).

 

How is that even possible?

Is this problem on the side of Adobe Premiere or Motion Array?

 

Best Regards!

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Another thing was that I cloud not do it by clicking on an icon in motion array download folder becuase the error would show up.

I had to go to effects - preset - import preset. Then instead of looking for it in preset folder I got to look for it in one of the effect panel folder (as you can see in attachment in my last post - with russian letters) and here we go...

I dont have explanation for that, why it showed up somewhere else than in preset folder.

Do you have an answer why that happened? Is this some kind of bug?

 

Best regards 

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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The Presets folder is for presets that are included with Premiere Pro or presets that you create and save there.

Evidently, MotionaArray presets are saved in their own folder.

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Community Beginner ,
Mar 22, 2022 Mar 22, 2022

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LATEST

I received answer from Mottion Array Support. I'm pasting this here, hopefully I would help somebody in the future.

 

Hey there,

Thank you for your patience.

Sorry for the confusion, 

certain effects will be in a different folder, this is because the creator saved it in a different folder using a different language, and that's why it shows up like this.

 

Please let us know, anytime, if you have any other questions we can help you with.

 

Kind Regards,

 

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