"No Dialogue Found" when trying to Transcribe clips and sequences on laptop, works fine on desktop.

[Fozmaloud]

Curently using Premiere Pro version 25.1

I have been using the auto-transcribe sequence feature in Premiere every week for well over a year now to put captions on videos for social media. I work primarly on my Windows desktop computer which is very robust and built for gaming and video editing, but occasionally I will work from my Lenovo windows laptop.  The laptop is obviously slower, but has never had any issues handling my weekly video assignments.

That is until about two months ago when I started getting the "no dialogue found" message every single time I try to transcribe anything on my laptop. These are simple, small video clips I'm working with (8-15 minute long clips from the recording of a livestream, 1080p at most, less than 500mb) and it's always just a single audio track with one person speaking that I'm trying to transcribe.

Everything works fine when I'm working on my desktop. I can have literally the same exact video clip, and on my desktop it will transcribe, but on the laptop it says there is no dialogue.  I have tried the "generate static transcript", "transcribe clip" for the original clip, and "transcribe sequence", and I always get the same "no dialgoue found" message when I'm on the laptop. Both machines have Premiere 25.1.

I cannot find any workaround or way to resolve this issue on my laptop, and I am increasingly frustrated as it's no longer convenient for me to have constant access to my desktop.

Please help!

I have tried:

 - inverting the audio channels of the clip

 - converting the audio channel to mono

 - restarting Premiere

 - uninstalling and re-installing premiere

 - deleting my media cache

Nothing works...

[RobShultz]

Is your operating system up to date. I assume that Premiere is current but please make sure.

[jamieclarke]

Hi @Fozmaloud -  Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

What are your system specs?

If you navigate to the text panel and click the three dots in the far right corner then choose Generate static transcript.  You receive some options Is your audio analysis done on a different track than mix? under the preferences.  Let us know if that helps your issue.

Sorry for the frustration.

[Stan Jones]

@Fozmaloud,

In the Project Panel, right-click on one of the clips and pick Transcribe. Note whether it gives you any choice of audio channel. (For your clip, it should not.) Click on Transcribe. What happens?

There are many issues of a clip in a sequence that can complicate transcription. You appear to have tested appropriately and ruled out any issue I can think of. But directly transcribing as I describe should eliminate any issue.

Screenshots should help.

I have not installed 25.1 due to a current project, but I see no issue in 25.0 or the latest Betas.

Stan

[Fozmaloud]

Hi Jamie,

Here are the system specs for my laptop:

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 8.00 GB (7.87 GB usable)
System type 64-bit operating system, x64-based processor

And I just now upgraded to Windows 11 right before this most recent test.

And the media file properties for my video clip:

Type: MPEG Movie
File Size: 337.86 MB
Image Size: 1920 x 1080
Frame Rate: 30.00
Source Audio Format: 48000 Hz - Compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:10:55:18

I don't have access to my desktop at the moment to get the specs for that, but as I mentioned above, the desktop has never had this issue with transcription. And to be clear, the laptop used to be able to transcribe just fine, but recently it has not.

To try and recreate the issue I just did the following:

 1) Opened Premiere, made a new project

 2) Dragged the clip I'm trying to transcribe into the timeline, creating a new sequence.

 3) Wait about 4 minutes for it to auto-transcribe (In the course of troubleshooting I've turned on automatic transcription, so this time I just let it do that.)

And then I get the "No Dialogue Found" message, once again.

Clicking "Generate Static Sequence" under the text tab gets the same result. I also have it set to "mix" when trying this method, though I believe I've tried setting it to Track 1 and gotten the same thing as well.

Right-clicking the clip in the project tab and clicking "transcribe" gets the same result.

[Stan Jones]

@Fozmaloud,

Thanks for the additional information.

Two problems have been identified that create what you are seeing - "No dialogue found" AFTER the clip appears to be transcribing.

You appear to have ruled out one of the two - audio phase cancellation.

https://community.adobe.com/t5/premiere-pro-discussions/transcribe-tool-not-working/m-p/14908682#M53...

The other is opening the project from Windows Explorer. The workaround is to open PR first, then open the project from PR.

Stan

[Cr@m123]

I'm experiencing the exact same issues. I hope there will be an answer for this problem soon. It has been a problem for ages for me. Also working with the newest version of Premiere. Pro

[Fozmaloud]

For the record: A little over two months later and I'm still experiencing the same exact issue, with no solution whatsoever. Most weeks I do all my editing on my Windows desktop and NEVER have this issue, but every time I try to transcribe audio on my laptop I get this "no dialogue found" error. I would chalk it up to a hardware problem and blame it on my laptop, but I used to be able to transcribe dialogue on this laptop just fine about a year ago.

I believe something in a premiere update must have changed in some way that my laptop is not compatible with, but again no one seems to know anything so there's no solution.

Incredibly frustrating.