Red screen after rendering video

Report · Feb 27, 2019

Hi,

I recently recorded two videos using a Sony camcorder. They are both recorded in .mp4 format.

Video 1:

Length: 1:42:30 (1920 x 1080) (25 fps)
Data rate: 49991 kbps
Total bitrate: 51528 kbps

Video 2:

Length: 9:44 (1920 x 1080) (25 fps)
Data rate: 49946 kbps
Total bitrate: 51482 kbps

I can open both these clips using VLC. It's a little laggy at first, but they work and there are no missing frames, or any other issues.

My issue however is that when I try to export my Adobe Premiere Pro project (which has both these clips included), after around 7 minutes, a red screen will appear in the final rendered version. This red screen DOESN'T appear when in Premiere Pro, only when rendered. I have also tried going straight to Media Encoder and tried to compress the files to help the issue, however the red screen will still appear after they are compressed. The red screen is random, sometimes it appears and disappears for a few mins, but I would say for 70% of the video clip, there is a red screen.

Please advise me on how to resolve this issue as these clips are critical for me to render within the next day or so.

Thanks in advance for your help.

Report · Feb 27, 2019

Hi Jonathan,

What is the OS version and version of Premiere Pro here?

//Vinay

Report · Feb 27, 2019

I'm using Windows 8.1 + Premiere Pro CC v12.1.

It could be something to do with the extremely high quality I recorded in for both video clips. Video 1 is 38.8gb and Video 2 is 3.6gb.

Report · Feb 27, 2019

Download Media info from below link.

Download MediaInfo 18.12 - FileHippo.com

Import file and go to View>Tree.

Then go to File>Export and copy and paste the exported report.

//Vinay

Report · Feb 27, 2019

General

Complete name : Video 1

Format : XAVC

Codec ID : XAVC (XAVC/mp42/iso2)

File size : 37.0 GiB

Duration : 1 h 42 min

Overall bit rate mode : Variable

Overall bit rate : 51.7 Mb/s

Encoded date : UTC 2019-02-26 13:37:27

Tagged date : UTC 2019-02-26 13:37:27

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L4.1

Format settings : CABAC / 2 Ref Frames

Format settings, CABAC : Yes

Format settings, RefFrames : 2 frames

Format settings, GOP : M=1, N=6

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 1 h 42 min

Bit rate mode : Variable

Bit rate : 50.0 Mb/s

Maximum bit rate : 60.0 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 25.000 FPS

Standard : PAL

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.964

Stream size : 35.8 GiB (97%)

Encoded date : UTC 2019-02-26 13:37:27

Tagged date : UTC 2019-02-26 13:37:27

Color range : Limited

Color primaries : BT.709

Transfer characteristics : xvYCC

Matrix coefficients : BT.709

Codec configuration box : avcC

Audio

ID : 2

Format : PCM

Format settings : Big / Signed

Codec ID : twos

Duration : 1 h 42 min

Bit rate mode : Constant

Bit rate : 1 536 kb/s

Channel(s) : 2 channels

Sampling rate : 48.0 kHz

Bit depth : 16 bits

Stream size : 1.10 GiB (3%)

Encoded date : UTC 2019-02-26 13:37:27

Tagged date : UTC 2019-02-26 13:37:27

Other

Type : meta

Duration : 1 h 42 min

______________________________________________________________________________________________________

General

Complete name : Video 2

Format : XAVC

Codec ID : XAVC (XAVC/mp42/iso2)

File size : 3.51 GiB

Duration : 9 min 44 s

Overall bit rate mode : Variable

Overall bit rate : 51.7 Mb/s

Encoded date : UTC 2019-02-26 16:04:54

Tagged date : UTC 2019-02-26 16:04:54

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L4.1

Format settings : CABAC / 2 Ref Frames

Format settings, CABAC : Yes

Format settings, RefFrames : 2 frames

Format settings, GOP : M=1, N=6

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 9 min 44 s

Bit rate mode : Variable

Bit rate : 49.9 Mb/s

Maximum bit rate : 60.0 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 25.000 FPS

Standard : PAL

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.963

Stream size : 3.40 GiB (97%)

Encoded date : UTC 2019-02-26 16:04:54

Tagged date : UTC 2019-02-26 16:04:54

Color range : Limited

Color primaries : BT.709

Transfer characteristics : xvYCC

Matrix coefficients : BT.709

Codec configuration box : avcC

Audio

ID : 2

Format : PCM

Format settings : Big / Signed

Codec ID : twos

Duration : 9 min 44 s

Bit rate mode : Constant

Bit rate : 1 536 kb/s

Channel(s) : 2 channels

Sampling rate : 48.0 kHz

Bit depth : 16 bits

Stream size : 107 MiB (3%)

Encoded date : UTC 2019-02-26 16:04:54

Tagged date : UTC 2019-02-26 16:04:54

Other

Type : meta

Duration : 9 min 44 s

Report · Feb 27, 2019

Thanks, checking this now and will revert ASAP.

Report · Feb 27, 2019

Hi Jonathan,

Close Premiere Pro.

Try to uncheck the "Enable Accelerated H.264 Decoding.

Clean Media cache and Media Cache Database by going to the location manually. Location can be found in Media Cache section.

Try to update Pr to 12.1.2 and check.

Also, once you update there is no rolling back to the previous version for ex: 12.1 or any other as CC only gives option of the latest.

Report · Feb 27, 2019

I've tried the above and it still doesn't help. I don't have the 'Enable accelerated H.264 option'. Only 'Enable hardware accelerated decoding'. The solution you provided above only works if you have red screens in your timeline. I don't have any red screens in my timeline on Premiere Pro, only red screens when I render the final product.

I used media encoder to compress the clip to 720p, and there are less red screens. I'm just going to manually find the areas with red screens then render those few parts again. So I might have 12 different clips at the end of the day, but it might be my only solution. Let me see if it works.

Please try and suggest anything else that helps.

Report · Feb 27, 2019

Check out your GPU! Maybe it needs an update.

Caroline

Report · Feb 27, 2019

GPU is fully updated. I think the file size is too large. I desperately need this file, is there any workaround to reduce the file size and bitrate to get it to work?

I compressed the 1:40:00 video clip (Video 1) into 720p. There were 9 spans of red screen across this 1:40:00 which totalled to around 15 mins. For example, 3:00 to 5:00 is red screen, then back to normal. I tried compressing the original Video 1 from 2:55 to 5:05 so I could just use this and overlap the original in this timespan if that makes sense. But now media encoder is freezing after the first 7 seconds of compression! This is constantly happening. This didn't happen when I compressed the entire 1:40:00 mins......

This has never happened to me before. I think it's something to do with the file. I can play it in VLC, just can't compress it. I don't mind turning my GPU off or something. I don't care if it's a 10 hour render, I just want someone to please let me know a 1 day workaround to prevent the red screen. I will never record with this quality ever again so I won't suffer with this issue. Just need a temporary workaround.

Report · Feb 28, 2019

Ho Jonathan,

Transcode this file using Handbrake and compress it as per your requirements.

https://handbrake.fr/

Report · Feb 28, 2019

Thank you, handbrake was able to compress the file and now no red screens appear. Seriously appreciate your help, you saved me a huge workload and a lot of stress!

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Red screen after rendering video

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