Render issues - error code: -1609629695

[Mikay²]

I have issues with exporting clips I edited some months ago. I have these issues in Premiere Pro as well as with the Media Encoder.

• Interestingly, Premiere and Encoder are sometimes able to render the clips, sometimes not.
• When I export the material in full HD, the video looks OK, but when I export in HD the video looks grainy
• When the Media Encoder is unable to render the video, closing & reopening seems to help sometimes. However, after one or two clips, I get the issue again.

Unfortunately, I have to export about 25 clips and will have to export them several times for iterations.

Fehler beim Export

Fehler beim Kompilieren des Films.

Fehler bei beschleunigtem Renderer

Frame kann nicht produziert werden.

Schreiben mit Exporter: H.264

Schreiben in Datei: \\?\F:\Export\02 - Genium EN.mp4

Dateityp wird geschrieben: H264

Um Timecode: 00:00:06:15 - 00:00:06:21

Rendering bei Offset: 8,880 Sekunden

Komponente: H.264 vom Typ Exporter

Selektor: 9

Fehlercode: -1609629695

I tried:

• switching to CPU rendering only
• copying the content of a sequence to a new sequence
• downgrading premiere and encoder, but then I was unable to open the document because I already saved it with the newest Premiere version.
• Removing Lumetri Color correction

System: Win 10, i7-7700, Nvidia Gtx 1060

Thanks!

[Ann Bens]

You need to fix whatever is on the timeline at the given time in the error message.

Can be anything: faulty clip, transition, effect, audio, you name it.

Remove clip from timeline.

Add it again and redo the effects.

If that does not help, export to intermediate file (e.g. CF) and put that on the timeline.

[Mikay²]

Thank you for your answer, but I found the solution.

It's a software bug that took me ages to find. I am working on two computers and I switch to my notebook while I am exporting on my PC. Windows locks the screen after some minutes and when I unlock the screen the Media Encoder seems to either continue the rendering process or it shows that all exports in the queue have failed.

This bug was so difficult to find because when Windows locks the screen and I unlock it immediately, the Media Encoder seems to continue rendering as if there was no problem. However, the export eventually fails. After this, every export fails until I close and reopen the Media Encoder again.

[brennanc69170206]

There is no answer here...

[Mikay²]

Hi Brennan, see my answer below. You can change that windows locks/turns off the screen in the "Power & Sleep" Settings in the Window settings. 

[evdencalisiyorum.com]

What is the bug? how do you solve it?

[Mikay² · Accepted solution]

In my case, the bug was - as described - that the Media Encoder cannot handle the screen locking.

Thus you should prevent that Windows locks the screen. 

In the Windows settings, set "turn off after" to "never"

Or go to your power plan settings in windows ...

...and set it to never:

[Corniiii]

Thanks mlk 🙂
The warning dialog box is joking.. there is no Problem on the Timecode in my sequences..
If i listened to Kevin-Monahan i would ruin all the work!! Its just a Bug!
You have to restart Mediaencoder even if you only had the "windows lock screen" once..

Otherwise every video, no matter how many times it is edited again, will fail!

I wasted so much time just reading the wrong answer first!

[Kevin-Monahan]

C0rneliu5,

Sorry for all the wasted time. Unfortunately, there are many potential issues related to this error code. I will pass along your complaint to the product team. I feel that more descriptive error codes and instructions should be given to the editor. I'm sure you'd agree. 

Thanks,
Kevin

[Corniiii]

Yes, I agree. You are only trying to help and it will probably help many!
Sorry for my offensive spelling before.

We definitely need more accurate error codes.

[alexrosier]

Can you please explain EXACTLY what you did to fix this? I have been receiving this error code on every export attempt and am absolutely desperate at this point to get it resolved.

PLEASE, if you have the answer, help me out.

[ellenw37115119]

I have the same error exporting from Premiere, it started getting it, after I upgraded to the latest version 13.1.

Still can't fix it

[Kevin-Monahan · Accepted solution]

Ellen,

What troubleshooting have you tried so far?

First of all, look at the warning dialog box. What's going on at 1:38 in your sequence as indicated in the dialog box?

• You might have a corrupt render file.
  • If you re-render the clip in that area, can you render then?
• You might have a corrupt clip.
  • If you swap out the chosen clip with a clip from, say, another take, can you render then?
• You might be running out of VRAM at that point in your sequence.
  • If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?

Let us know what's going on.

Thanks,
Kevin

[ellenw37115119]

I  have tried different projects to render, all of them fail, with the same error.
It started happening after the upgrade of Premiere.

The only way for me to render is through the Media Encoder.
I'll have to downgrade back to the previous version of Premiere.

[patrickgeorge64bit]

"If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?" Thanks for the solution. It worked really well!

[Olulaw · Accepted solution]

This worked thanks.

"If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?"

[Olulaw]

I need to delete my last post as it is showing my email address, kindly assist. Thanks.

[Anoeek]

Changing the renderer to Software Only also worked for me.

[Augustyanag0D45]

This isn't working for me. it's crashing after 3:25.

I edited the clip still crashed at the same point.

[Augustyanag0D45]

Now I am rendering preview rendering first.

I have just increased the speed of the video.

No effects. No presets.

[remyb13973607]

You are my hero. Changing it to 'Software only' is the ONLY solution that has worked. This issue has been plaguing me for months! Thank you!!! 

[yankeet]

We had the same issue, this worked! thanks for posting

"change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only)"

[kkh90975775]

i saw a post that says macbook is permanently set to GPU metal acceleration. i am not able to change this render option as everyone mentioned helps them. very frustrated. I've cleared cache, checked the clip still an issue

[JeffTheVideoGuy.com]

it can be changed to software in the render settings dialog (timeline or ME dropdown at bottom of queue window) .. but it didnt fix my problem (warp stab apparently)

[RakeshVadlamudi]

This error will occur sometimes because of the "effects & presents" that you apply to the footage like picture or video. I experienced the same. After removing that effect, everything becomes normal while rendering.

Effects I used: Shadow/Highlights and Curves