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Render issues - error code: -1609629695

Explorer ,
Oct 11, 2018 Oct 11, 2018

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I have issues with exporting clips I edited some months ago. I have these issues in Premiere Pro as well as with the Media Encoder.

 

  • Interestingly, Premiere and Encoder are sometimes able to render the clips, sometimes not.
  • When I export the material in full HD, the video looks OK, but when I export in HD the video looks grainy
  • When the Media Encoder is unable to render the video, closing & reopening seems to help sometimes. However, after one or two clips, I get the issue again.

 

Unfortunately, I have to export about 25 clips and will have to export them several times for iterations.

 

Fehler beim Export

Fehler beim Kompilieren des Films.

 

Fehler bei beschleunigtem Renderer

 

Frame kann nicht produziert werden.

 

Schreiben mit Exporter: H.264

Schreiben in Datei: \\?\F:\Export\02 - Genium EN.mp4

Dateityp wird geschrieben: H264

Um Timecode: 00:00:06:15 - 00:00:06:21

Rendering bei Offset: 8,880 Sekunden

Komponente: H.264 vom Typ Exporter

Selektor: 9

Fehlercode: -1609629695

 

I tried:

  • switching to CPU rendering only
  • copying the content of a sequence to a new sequence
  • downgrading premiere and encoder, but then I was unable to open the document because I already saved it with the newest Premiere version.
  • Removing Lumetri Color correction

 

System: Win 10, i7-7700, Nvidia Gtx 1060

 

Thanks!

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Crash, Export

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correct answers 3 Correct answers

Adobe Employee , Jul 29, 2019 Jul 29, 2019
Ellen,What troubleshooting have you tried so far?First of all, look at the warning dialog box. What's going on at 1:38 in your sequence as indicated in the dialog box? You might have a corrupt render file. If you re-render the clip in that area, can you render then? You might have a corrupt clip. If you swap out the chosen clip with a clip from, say, another take, can you render then? You might be running out of VRAM at that point in your sequence. If you change the renderer in File > Project...

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New Here , Nov 10, 2019 Nov 10, 2019
This worked thanks."If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?"

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Explorer , Jan 03, 2021 Jan 03, 2021
In my case, the bug was - as described - that the Media Encoder cannot handle the screen locking.Thus you should prevent that Windows locks the screen.  In the Windows settings, set "turn off after" to "never" Or go to your power plan settings in windows ......and set it to never:

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Adobe Community Professional ,
Oct 11, 2018 Oct 11, 2018

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You need to fix whatever is on the timeline at the given time in the error message.

Can be anything: faulty clip, transition, effect, audio, you name it.

Remove clip from timeline.

Add it again and redo the effects.

If that does not help, export to intermediate file (e.g. CF) and put that on the timeline.

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Explorer ,
Oct 15, 2018 Oct 15, 2018

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Thank you for your answer, but I found the solution.

It's a software bug that took me ages to find. I am working on two computers and I switch to my notebook while I am exporting on my PC. Windows locks the screen after some minutes and when I unlock the screen the Media Encoder seems to either continue the rendering process or it shows that all exports in the queue have failed.

This bug was so difficult to find because when Windows locks the screen and I unlock it immediately, the Media Encoder seems to continue rendering as if there was no problem. However, the export eventually fails. After this, every export fails until I close and reopen the Media Encoder again.

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New Here ,
Dec 03, 2020 Dec 03, 2020

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There is no answer here...

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Explorer ,
Jan 03, 2021 Jan 03, 2021

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Hi Brennan, see my answer below. You can change that windows locks/turns off the screen in the "Power & Sleep" Settings in the Window settings. 

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New Here ,
Dec 27, 2020 Dec 27, 2020

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What is the bug? how do you solve it?

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Explorer ,
Jan 03, 2021 Jan 03, 2021

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In my case, the bug was - as described - that the Media Encoder cannot handle the screen locking.

Thus you should prevent that Windows locks the screen. 

 

In the Windows settings, set "turn off after" to "never"

3.png

 

Or go to your power plan settings in windows ...

1.PNG...and set it to never:

 

2.PNG

 

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Thanks mlk 🙂
The warning dialog box is joking.. there is no Problem on the Timecode in my sequences..
If i listened to Kevin-Monahan i would ruin all the work!! Its just a Bug!
You have to restart Mediaencoder
even if you only had the "windows lock screen" once..

Otherwise every video, no matter how many times it is edited again, will fail!

 

I wasted so much time just reading the wrong answer first!

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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C0rneliu5,

Sorry for all the wasted time. Unfortunately, there are many potential issues related to this error code. I will pass along your complaint to the product team. I feel that more descriptive error codes and instructions should be given to the editor. I'm sure you'd agree. 

 

Thanks,
Kevin

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Yes, I agree. You are only trying to help and it will probably help many!
Sorry for my offensive spelling before.

 

We definitely need more accurate error codes.

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New Here ,
Apr 01, 2019 Apr 01, 2019

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Can you please explain EXACTLY what you did to fix this? I have been receiving this error code on every export attempt and am absolutely desperate at this point to get it resolved.

PLEASE, if you have the answer, help me out.

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Community Beginner ,
Jul 29, 2019 Jul 29, 2019

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I have the same error exporting from Premiere, it started getting it, after I upgraded to the latest version 13.1.

error.png


Still can't fix it

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Adobe Employee ,
Jul 29, 2019 Jul 29, 2019

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Ellen,

What troubleshooting have you tried so far?

First of all, look at the warning dialog box. What's going on at 1:38 in your sequence as indicated in the dialog box?

  • You might have a corrupt render file.
    • If you re-render the clip in that area, can you render then?
  • You might have a corrupt clip.
    • If you swap out the chosen clip with a clip from, say, another take, can you render then?
  • You might be running out of VRAM at that point in your sequence.
    • If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?

Let us know what's going on.

Thanks,
Kevin

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Community Beginner ,
Jul 30, 2019 Jul 30, 2019

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I  have tried different projects to render, all of them fail, with the same error.
It started happening after the upgrade of Premiere.

The only way for me to render is through the Media Encoder.
I'll have to downgrade back to the previous version of Premiere.

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New Here ,
Sep 27, 2019 Sep 27, 2019

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"If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?" Thanks for the solution. It worked really well!

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New Here ,
Nov 10, 2019 Nov 10, 2019

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This worked thanks.

"If you change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only), can you render then?"

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New Here ,
Nov 10, 2019 Nov 10, 2019

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I need to delete my last post as it is showing my email address, kindly assist. Thanks.

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New Here ,
Jul 22, 2021 Jul 22, 2021

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No

 

 

 

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Explorer ,
Nov 18, 2020 Nov 18, 2020

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Changing the renderer to Software Only also worked for me.

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New Here ,
Dec 16, 2020 Dec 16, 2020

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You are my hero. Changing it to 'Software only' is the ONLY solution that has worked. This issue has been plaguing me for months! Thank you!!! 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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We had the same issue, this worked! thanks for posting

 

"change the renderer in File > Project Settings to: Mercury Playback Engine GPU Acceleration (Software Only)"

 

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New Here ,
Apr 23, 2020 Apr 23, 2020

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This error will occur sometimes because of the "effects & presents" that you apply to the footage like picture or video. I experienced the same. After removing that effect, everything becomes normal while rendering.

 

Effects I used: Shadow/Highlights and Curves

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Note to Rakesh and the Community:

 

Shadow Highlight & RGB Curves are "Obsolete Effects"

 

It would be wise to discontiue use of any Obsolete Effects in current workflows. These effects are intended for use for restoring legacy projects, not for use in new sequences. 

The same could be said for "Legacy Titler." 

 

If you have a problem with discontinuig use of obsolete effects or Legacy Titlter for whatever reason you have, please let the Premiere Pro Development Team know on User Voice.

 

Thanks,
Kevin

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Hey, i have with the Curves the 1 color black and white effect added to my project because it looks cool. Is there a way to do that effect without the curves? (because you said earlyer that the Curves a 'outdated effect is. I have also trouble with the render using this effect.

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New Here ,
Jul 27, 2021 Jul 27, 2021

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That's too tricky to find out error. I have been rendering since last 1 hour and finally I read your comment.

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