Scratch disk, import errors, can't create proxies

[Doug23424653nxpl]

I'm hoping to find out what is keeping me from editing editing 4k footage located on my SanDisk Extreme Portable SSD 1TB.

When I try to create a new project and save the working file on the external I get a scrach disk error.

When I continue with the scratch disk set to my documents folder and import my footage I get an import error.

After I click OK the footage is in the project and I can still drag it to the timeline.

When I left click the footage to create proxies through media encoder it fails.

I have tried changing the scratch disk locations, clearing my caches, uninstalling premiere pro and media encoder and re-installing them. No success.

I then started a new premiere pro project on my desktop, as well as putting a clip on my desktop to import and create a proxie with and it worked. I'm hoping it's an issue with settings or something because I have edited a lot of projects from my external without any problems like this. I need to edit from the external because the amount of footage is too great to keep on my computer.

Here's my computer specs

Any help is appreciated,

-Doug

[Ishan Y]

Hey Doug,

Sorry about the issue. For clarification, you're having this problem only when you create a project on your external hard drive, the projects saved on internal storage function as expected. Is that correct? Have you tried granting Full Disk Access to Premiere Pro? Here's how: https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-dis... Also, let us know which version of Premiere you're currently using. We're here to help!

Thanks,

Ishan

[Doug23424653nxpl]

Thanks Ishan,

I'm using the 22.5.0 version of premiere pro.

 

I created disk access to Premiere pro, and media encoder from the instructions. This time when I tried saving the premiere pro file to my external I still got the scratch disk error, and I get a project save error. 

I tried saving another version to my desktop which worked fine. This time I tried importing footage located on my external drive into premiere and this time it worked with no import error. Then I tried creating proxies of the imported footage and that still came up with a failed error in Media encoder.

What else can I try?

-Doug

[Kevin-Monahan]

Hey Doug,

Try removing any punctuation marks in your filepath. Colons, for example. Does that help?

Thanks,
Kevin

[Doug23424653nxpl]

I removed any punctuation which was a few slashes, (I didn't have any colons in my file naming) I was able to create a premiere file without the scratch disk error popping up, but as I attempted to import footage I still received the file import error and creating proxies failed. I tried again to keep the working premiere file on my computer's desktop and just import the footage from the external drive, I was able to import without an import file warning from the drive but when trying to create proxies they failed. I've never had a problem with time machine but could that somehow be causing this problem?

[Kevin-Monahan · Accepted solution]

Hi Doug,

Sounds frustrating, for sure. Can you check out this article to see if it helps resolve your proxies issue? It may be permissions related: https://community.adobe.com/t5/premiere-pro-discussions/premier-pro-requires-access-to-the-following...

Thanks,
Kevin

[Doug23424653nxpl]

Got it! I had full disk permissions set but it was on the Files and folders permissions. Successfully created proxies and working off the external drive. Thank you!

[Kevin-Monahan]

Cool, Doug!

Kevin