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Se ha producido un error al recuperar el fotograma

Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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Hola, hace varios dias me viene pasando con unos archivos .mov un error que hacia que sea imposible editar. El proyecto no funcionaba en ninguna pc por lo que procedi a descargar los archivos nuevamente. Ahora funciona el proyecto pero sigue apareciendo el mismo error.image.png

Ademas de esto, no me permite crear proxys ni exportar los archivos. Que puede suceder? Tengo una ryzen 5 3600 con 32gb ram, 4tb, 1tb ssd, una geforce 3060. por favor necesito solucionar esto. Gracias

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Hi geanf88279692,

 

We're sorry to hear about this. Are you experiencing this issue with any specific set of media files? If so, what is the source of the media? Also, where are the media files located (internal/external/network drive) & have you tried moving the files to any other location & checked if it's working properly?

 

Thanks,
Sumeet

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Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Me pasa lo mismo 

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