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Second Monitor Output issue with Premiere Pro (13.1)

Participant ,
Apr 03, 2019 Apr 03, 2019

I have just updated to Premiere's latest update, 13.1 and now experiencing a problem with my second monitor output, basically it does not work.

I'm using the latest drivers for my graphics card, Nvidia 1080Ti. Tried switching on & off the Mercury Transmit and nothing, reinstalled and nothing.

Everytime I click to enable the 2nd monitor, Premiere keeps taking the tick out when I go back into the Playback prefrences.

So I reverted back to the previous build and low and behold it works fine.

Why is it every update Adobe release there is always a problem with Premiere!

If someone could let me know if there is a fix for the problem I'm getting with the latest build, I would appreciate.

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LEGEND ,
Apr 11, 2019 Apr 11, 2019

Please post this over on the bug/features website that is listed on the Overview page of this forum near the top.

This forum is primarily a user to user help system. That site is to get data directly into the engineer's system and to the upper managers who monitor issues via a collated list. It raises the attention for something when more posts are filed there.

Neil

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Explorer ,
Apr 11, 2019 Apr 11, 2019

Thanks for the suggestion...

But did you already tried to submit a "bug report" ?

Adobe website is a "gaz factory"....

and page after page...we didn't finaly find any way to "submit" anythink to us, and we just loose time !

I believe that adobe does everything possible to not be contacted (for not said "disturbed" by her customer).

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LEGEND ,
Apr 24, 2019 Apr 24, 2019

At the top of the Overview page of this forum, the link to 'feature requests' and 'bug reports' are both for the new UserVoice system, which is massively better than the old black-hole system. This is the general link:

Premiere Pro: Hot (4746 ideas) – Adobe video & audio apps

This monitor transmit issue is of course a hugely annoying bug. Which they are aware of, and I hope will release a patch for rather soon. Both AfterEffects and PR are having issues with this at the moment.

In general, though ... the 13.1 release across the user-base is one of the cleanest they've had. The number of new posts per hour here barely moved. Back in the "halcyon days" of say 2015.1, wow ... they'd make a "version drop" and this forum would explode with new posts. A post from an hour ago would already be 3-4 pages back.

I've included a link to probably the best current post on the issue over on UserVoice ... after I 'voted' for it, of course. I would suggest to all readers that clicking the link and up-voting would be appreciated. Adobe is of course entirely driven by metrics.

Neil

BUG -Mercury Transmit will not use screen 2 in 3 screen setups on Windows – Adobe video & audio apps

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Explorer ,
Apr 24, 2019 Apr 24, 2019

Thanks for suggestion, I have found how to post ! (in validation statement)

For voting it's here :

SOLVE SECOND MONITOR OUTPUT (from release 13.1) – Adobe video & audio apps

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LEGEND ,
Apr 24, 2019 Apr 24, 2019

And thank your for posting there, and back here!

Neil

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Explorer ,
Apr 18, 2019 Apr 18, 2019

If it can help, I finaly found a turnarround (for my case)...

I have changed the DP (display port) cable on the graphic card into the second output (in state of the first output).

Like this, the monitor list is inverted in preference/monitor output list.

It work for me like this.

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Explorer ,
Apr 24, 2019 Apr 24, 2019

Finaly, it doesn't really work, I need to change port each time I reboot the PC inverrt from 1 to 2,  from 2 to 1, ...

Common ADOBE....PLEASE SOLVE !!!

Already a new release 13.1.1 since 13.1, this bug still remain...

ENOUGHT TO HAVE BUGS ON EACH PREMIERE RELEASE !

AND INCREDIBLE DECREASING PERFORMANCE ! (from release 2019)

CUSTOMERS ARE NOT BETA TESTER !

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Mentor ,
May 02, 2019 May 02, 2019

Neil, I'm not sure that's a good analogy. Less people freaking out and waving their arms and screaming for help is not a standard I'd like to bet an update has been ( generally speaking ) successful.

After all those who went down with the Titanic, there was a lot less noise in the water, and a lot of dead bodies floating around (if they even had life jackets ).  A nice quiet place is not necessarily proof of success.

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LEGEND ,
May 02, 2019 May 02, 2019

That is actually a very good 'barometer' ... the online comments in the application forums and other sources.

And holds up very well across apps and companies. Especially with such large user-bases as say Photoshop and Premiere have.

Being as the users are all still very much alive, of course, and the user base is apparently growing, the analogy of the Titanic is a bit ... questionable.

But of course, when you're the person with the bug, it's not always of massive comfort to find that only a few others are joining you in your misery, frustration, and at times ... rather nasty fits of anger. Been there done that with this and many other apps over the last 40 years or so. Yea, I know that feeling well.

But I do maintain enough rationality to recognize that although my pain is real, it is not necessarily universal. Like ... not that many have full Tangent Elements panels like mine ... which don't work properly with multiple levels of Lumetri on a clip. Sigh. Supposedly, it's on the list, but ain't made the last couple drops.

Is that a HUGE problem for me? Yes. Totally.

But across the user-base, well ... not so much.

Neil

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Mentor ,
May 02, 2019 May 02, 2019

Titanic not a good analogy but amusing at least.

I am still bungling my way through a final solution to calibration land where everything is perfect ( for me ). I'm really close, after all these years ( just for rec 709 2.4 ).  Have to do a few more things to fine tune the video monitor out of SDI and then I'll finally be done ( save current settings on usb, do factory reset, do color bars and grayscale, blue channel only adjustment, etc etc. ). I don't know what the monitor was used for last ( commercial, music video, or movie ) and the tweaks done to it are anyone's guess.

It was either Beyoncé MTV or BulletProof Monk, or whatever.

Finally figured out how to use targets downloaded from color edge for the eizo primary ( they look like xml files).

Using resolve though, so it's a different animal than new PPro stuff .. as I only have cs6 creative suite in adobe stuff.

Next step is to get out and shoot something …  ANYTHING at this point.  Been a LONG Winter ( and now flood season ). Just like the Titanic passengers the cows in Iowa are now wearing life jackets !

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Explorer ,
Jun 16, 2019 Jun 16, 2019

Now I am having this same problem.  ADOBE please fix. This is a serious issue and affects my workflow and deadlines

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Community Beginner ,
Jul 10, 2019 Jul 10, 2019

Yep have the same problem. No issues in any previous version. However After Effects works for me with my third display but Premiere won't work. So bad. Sort it out Adobe!!!!

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LEGEND ,
Jul 10, 2019 Jul 10, 2019

As noted above, this is an acknowledged bug, and we're all waiting for the next patch to be dropped. Which they never announce before it drops. Sigh.

Neil

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Community Beginner ,
Jul 12, 2019 Jul 12, 2019

They fixed it with today's update!!! Thanks Adobe - just in time as I've got a documentary to edit shortly!!!!!!!!!!!!!

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Mentor ,
Jul 12, 2019 Jul 12, 2019

That's wonderful !

Please mark your last post as the 'correct' answer !

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Adobe Employee ,
Jul 19, 2019 Jul 19, 2019

Hi Wayne G52,

We have a newer version of Premiere Pro (13.1.3) available for download. Please let us know if it's working properly in the newer version.

Thanks,

Sumeet

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