Software crash

[VidProTeacher]

Got this error message when a student was trying to export, see attached screenshot. It's probably a hardware issue, and if it is, if someone can give me the details so I can in turn tell my I.T. dept, that would be great.

Thanks in advance!

[R Neil Haugen · Accepted solution]

Actually, when the error messages give a timecode location on the sequence, go to that point on the sequence. Figure out what's going on. It can be a bit of corruption in a project file relating to that point or say an effect that needs to be removed/re-applied. So you start by removing any effects at that point, saving/closing, reopening the project, and re-creating the effect.

You may need to delete the clip from the project, and re-import the clip then replace it on the timeline.

Neil

[VidProTeacher]

Thanks Neil, we did a re-save to another folder and it worked as a work around.