Some adobe process keeping my external drive from ejecting

[markie_2096]

Using Premiere Pro 25.1 and I'm unable to eject my external hard drive after closing premiere.  Some adobe process is still running in the background.  Any help would be appreciated

[Bruce Bullis]

Specifically, what adobe process do you think is preventing the ejection of your external hard drive? 

Do you see a process name in a warning message, or Activity Monitor / Task Manager?

[markie_2096]

Thank you for responding. There is only a message AFTER closing Premiere Pro and waiting several minutes before attempting to eject the disk: “The disk G-Drive Thunderbolt wasn’t ejected because one or more programs may be using it.” The disk will otherwise eject (if I have NOT opened Premiere) — it is ONLY when I attempt to eject AFTER using Premiere.

I can’t tell from the activity monitor what is using the G Drive as there is no way to isolate the drive. The fans on my MacBook are also running (even now) and I wonder if it is Premiere ??? Premiere is NOT open but I see in the activity monitor that “Acrobat Collaboration Synchr . . “ is open and running as is “Adobe Content Synchronizer (2 of them) . . .

any help would be appreciated!
thanks,

Markie Hancock
Director
Hancock Productions





[Bruce Bullis]

The fact that the fans are running minutes after you've quit PPro, strongly suggests that something else is still doing work, and conceivably hanging onto that external drive. 

Are you using any panels/extensions, within PPro? 
Are you syncing any cloud sharing services (OneDrive, Dropbox, Box), to that external drive? 

Interesting test (if you have the time):

• Reboot the system for luck, and close any apps that automatically launch after reboot. 
• Open Activity Monitor...
• Set Window --> Keep CPU Windows on top to "on" (checked)
• In Activity Monitor, choose CPU view, sort by CPU usage (descending)
• Launch PPro, do some stuff; see the CPU usage dance around.
• Close PPro...and keep an eye on the CPU usage. Who's using it?
  
  
  

Oh yeah; those Acrobat and content synchronizer processes = NOT PPro. 🙂

[markie_2096]

Thanks for this response. I will reboot and watch the Activity Monitor after turning all apps off and let you know. and, I only use the external drive for media for editing. and no panels or extensions -- very basic editing. and, correct that acrobat and adobe synchronizers aren't premiere pro, but they are adobe.

[Michael Grenadier]

Just a few shots in the dark, but might give you some clues as to what's going on.

are you on a mac?  If so, you might try "relaunching" the finder...  I have found that sometimes is necessary to be able to eject a disk when no apps are running.  Go to apple:  Force quit and then choose finder which you see allows you to relaunch it...  

Wondering if there's something running in the background.  Again, I'm mainly a mac person, so I'll describe how to check this on the mac.    Apple used to hide some things that were loaded at startup and ran in the background.  Used to make me crazy trying to figure out what might be causing problems... Now in system settings, search for log in items and you'll see everything that's loaded at startup.   Might give you a clue as to what's causing the probelm.  

[markie_2096]

Thank you so much for these tips. I am on a Mac (Mac book pro 2019) and I will try both. Thanks!

Markie Hancock
Hancock Productions

[Bruce Bullis]

Based on what Markie said about this problem ONLY occurring after PPro runs, it seems unlikely that the problem comes from a startup item, which would presumably hold onto the external drive regardless of whether PPro had been run...

[Michael Grenadier]

let us know if anything helps.  Also, you might want to delete your "info" from your post.  Not sure exactly what the rules are, but if I reply directly to a post using "reply to this message" in the post, my "signature" info is included automatically and I've been told not to do it...  I've screwed this up many times, so deleting my automatic "signature" when using this feature has become reflex..

[markie_2096]

Thanks for all the good tips esp re signature!

Markie Hancock

[Stan Jones]

I get this constantly on Windows even if PR has not been launched. I have assumed it is OS related. I just close stuff until the drive will close. Profanity may be part of the fix, but I'd have to try it without the swearing to test that theory!

I also ran into issues on a new CFExpress/SD reader that often won't allow ejecting. I suspect it is its driver and the order in which I add/eject media.

Stan

[Bruce Bullis]

We hear you Stan, and...

Since you've confirmed the problem isn't specific to PPro, you may get better traction/visibility on that issue by posting in the Creative Cloud forum, rather than here in PremiereTown. 🙂

PS: Profanity nearly always helps...the user, if not the actual technical problem in question.

[twinbrush]

This has been an issue with Adobe programs for ages, but since updating to both window 11 and CC2025 its gotten a lot worse. 

The culprit, (from my end at least), is Adobe Crash Process, which seems to get triggered every time you close any piece of Adobe software, and it always stops the safe removal of any external drives. Only thing I do now is open task manager and end that process and can then safely remove the drive. Annoying as feck