Source and Program window will not play footage at all

[paule83264758]

This problem is driving me absolutely insane. Whenever I try to work on this project, or any project, the source and program window will not show the footage. I can hear the audio, but the screen doesn't move. The timeline doesnt move. The audio plays but the audio bars are jittery and laggy.  I've selected one clip in my folders but as you can see, the source window only shows one frame from a previous clip. Sometimes its grey. Sometimes its black.

I've tried changeing the renderer, I've tried resetting all the workspaces. I've updated my Nvidea drivers, I've reinstalled previous versions of the program, I've deleted updates to Windows, I've turned off Sync settings, I've check off importing workspaces, I've gone into the folder and change the Users profile to Old_ to reset it. It all helps for about 2 minutes and then the problem starts right back up. 

What am I missing?

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
OS Manufacturer Microsoft Corporation
System Name LAPTOP-C98LUE3G
System Manufacturer ASUSTeK COMPUTER INC.
System Model Strix GL504GS_GL504GS
System Type x64-based PC
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. GL504GS.307, 10/07/2019

NVIDIA GeForce GTX 1070
Installed  RAM  16.0 GB
Adapter RAM (1,048,576) bytes
Driver Version 26.21.14.3186

[Averdahl]

What frame rate, resolution, codec and camera used?

May do the trick: FAQ: How to reset (trash) preferences in Premiere Pro?

[paule83264758]

Most of it is 100fps, 1920 x 1080 MP4's shots on a Sony a7 III . I've downloaded and installed the Sony codec that Windows offers. on their website. I've tried the "ALT" start up option several times too. Same as the other options, everything works, until the problem comes back a few minutes later

[paule83264758]

I should also state that I do use a second monitor via HDMI cable hooked up to my laptop. A while back After Effects was giving me similar issues if I started it up with a second monitor plugged in. As soon as the program was loaded, I could plug in a second monitor and everything was fine. Unfortunately that doesn't work here either.

[Averdahl]

Have you tried a proxy workflow? 100fps, mp4 with a CPU @ 2.20 GHz will choke with that footage. Try to transcode some files to let´s say QucikTime/GoPro CineForm YUV 10-bit and open a new project and see how that performs. Set the Quality slider to 1. If it works, consider a proxy workflow.

Ingest and Proxy Workflow in Adobe Premiere Pro

[paule83264758]

Even If I upload a single 50 fps clip at 1920 x 1080 to a fresh installed Premiere pro, I get the exact same same result. Proxies might work but I shouldnt have to rely on proxies to use this software. I've done dozens of projects on the exact same set up without this issue. This is the first time I've been unable to use Premiere.

[paule83264758 · Accepted solution]

***Update! I found the problem!

https://community.adobe.com/t5/Premiere-Pro/Blank-monitor-and-source-monitors-still-not-resolved/m-p...

This was the fix! It was a specific ROG problem. It's the Sonic software that completely screws up Premiere and After Effects. 

That explains why this problem pops up all of the sudden when it hadn't before! I deleted all those programs when I bought the laptop. But after a Windows reinstall I hadn't deleted them yet. 

[Averdahl]

Great! 🙂 Thanks fo the update!