Strange issue with premiere audio playback

[VideoProjektai]

I have a complete glitch. During Premiere, when I'm scrubbing through the footage frame by frame, the sound is there. When I play it to watch normally, the sound disappears. 'No valid audio output channels for playback found.' The audio hardware settings are fine, nothing has changed. I tried resetting everything, but it didn't help. I even tried an older version, but still no result. Audition or AE working fine. 

premiere version 24.3.0

win 11 

Legion Pro 7 16IRX8

[giedrius]

will there be any opinions? same problem 😕

[Kevin-Monahan]

Hello @VideoProjektai,

Thanks for the message. It’s been a long time since you filed this bug, and I apologize for the lack of a response. Are you still having this issue? If so, the team will need more information from you to reproduce the bug. Can you provide the information required (like source media) here? How do I write a bug report?

I'll move your post to the Discussions board while we await your information.

Thanks,


Kevin