System Compatibility report Error Intel(R) HD Graphics 530 "Unsupported Video Driver

[michaelt2622029]

Hello everyone, i currently have an Alienware R17 R4 laptop, its about 4 years old this is the Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
is the reason why im getting this compatibility error due to my old processor? 

[RjL190365]

Since your laptop currently meets the minimum requirement of a 6th-Generation or newer Intel CPU (your CPU is exactly a 6th-Generation CPU), it is highly likely that the OEM of your laptop uses an OEM-customized version of the Intel HD Graphics drivers that have not been sufficiently updated by the OEM itself (Alienware, in this case) in more than a year. According to the Dell Web site, the most recent OEM-specific Intel driver for your CPU dated all the way back to March of 2017! That's way too old for even Premiere Pro 2019, let alone Premiere Pro 2020. And because the drivers and firmware are OEM-specific, getting even Intel's own "generic" driver for 6th- and newer-generation CPUs to install at all on your laptop is very tricky: You MUST completely uninstall all traces of the old, OEM-specific driver (with the laptop temporarily disconnected from the Internet), and then after rebooting, do not reconnect to the Internet yet. Then, run the setup program for the new Intel driver, and then after rebooting a second time, reconnect to the Internet.

[michaelt2622029]

Oh wow. okay thank you i appreciate it. I'm not tech savy on how computers work in the inside. How do i trace all the old OEM specific drivers and delete them?

[RjL190365]

Be sure that you download the latest DCH driver (the .exe file, not the .zip file) for 6th-Generation and newer Intel CPUs directly from Intel's Web site first before you perform any of the steps below.

Try going to Settings > Apps. Under "Apps & features," locate the Intel HD Graphics driver. Be sure to temporarily disconnect from the Internet, and tell your network to not automatically connect before you do this. Then click on Uninstall.

However, if there is no Intel HD Graphics driver entry at all in "Apps & features," then you must do so in Device Manager. Right-click on the Windows button , then go to Device Manager. Under "Display adapters," locate the Intel HD Graphics 530 entry. Right-click on that, then click "Uninstall device". And make sure that you check the box labeled "Delete all driver software for this device." Then restart your system, but do not reconnect to the Internet yet (if you do, Microsoft's Windows Update will download a driver for your Intel graphics that is likely newer than your current driver, but may still be outdated). Once restarted, then run the setup program for the new Intel driver that you downloaded. Then, after another restart, then reconnect to the Internet (you may also check the box labeled "Connect automatically" at this point).

[michaelt2622029]

i tried to download the latest version of the Intel Graphics-Windows 10 DCH Drivers on Intels website. i saved it and when i ran it it gave me this error message: "The Driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."

Am i just supposed to save the driver in my hardrive and then follow the steps to uninstall the current 530 driver?

[RjL190365]

Yes.