This file has an unsupported compression type.

[Social Media Videos]

Hi,

I am uploading videos to Creative Cloud and then downloading them to work in Premiere Pro. However, when downloading the video files, they download in 1 second, are 1kb in size, won't play in any player and when importing into PP I get this error message - This file has an unsupported compression type.

I chatted to someone at support and they tried to download and everything worked fine for them.

Is this an issue with my Internet? Or in PP?

Thanks 

[Kevin-Monahan · Accepted solution]

Hi @Social Media Videos, 

I read your post and it sounds like a problem you may be able to solve with the following video.

See if any of these troubleshooting techniques work for you. If not, please post more details about the file. Hope the advice helps.

Thanks,
Kevin

[Alex22754893sq2v]

Thanks. Sorted my issue out perfectly (had to delete all cache as just doing the unused ones didn't work). It also solved another import error I was getting, so thank you very uch for the help.

[bruh33110061z8le]

changing to mts fixed it for me