this file requires a HEVC codec

[Carlos5EF1]

I no longer know what to do to be able to play the hevc files from my sony α7S III on my pc. Recorded in 4k 100fps.
Neither windows 10 with the hevc plugin nor premier pro can open them. I do not know what to do.

------------------
System Information
------------------
Time of this report: 12/10/2020, 17:14:25
Machine name: WIN10-PRO
Machine Id: {0DC2BCFC-DA1F-4B33-8348-902562963346}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X58A-UD3R
BIOS: Award Modular BIOS v6.00PG (type: BIOS)
Processor: Intel(R) Core(TM) i7 CPU X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 24576MB RAM
Available OS Memory: 24574MB RAM
Page File: 6818MB used, 21724MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1C82&SUBSYS_8C961462&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16305 MB
Dedicated Memory: 4018 MB
Shared Memory: 12287 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.331055), Green(0.314453,0.618164), Blue(0.152344,0.071289), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: EV2436W
Monitor Id: ENC2385
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI

[Averdahl]

...nor premier pro can open them.

What exact version of Premiere Pro do you use? (Help > About Premiere Pro...)

[Carlos5EF1]

14.7.0.23, but I have tried previous and same problem

[Averdahl]

O.k!

Do you have another computer to test it on? Have you been able to playback the footage in Windows with the hevc plugin before?

[Carlos5EF1]

We are three friends, the three of us cannot see in the explorer, they both use Mac, I use Windows with the microsft plugin, the following error passes.

says: cannot be played because the item's file format is not supported. visit the store to see if the item is available there. 0xc00d3e8c

This product is installed

[Carlos5EF1]

they can see if Mac, with ADOBE

[Ann Bens]

You dont need the hevc plugin from MS. Premiere comes with the codec.

However it does not work in the trial version.

[Carlos5EF1]

That's why they can see it at their premiere and I can't use a test, ok I didn't know that premiere pro had limitations. They are the editors, I had to buy the files and see which ones they use, but I am not able to see them in any way.
Any recommendation

[Carlos5EF1]

generic error reported by the import program