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alxchv
Participating Frequently
November 2, 2021
Answered

Transcription not working

  • November 2, 2021
  • 8 replies
  • 65460 views

On Adobe Premiere Pro v 22, the transcription tool stopped working. When I click on it, nothing happens. The Before photo attached is before I click on transcribe sequence, and the After photo is after I click it. It used to work on the earlier version. Am I doing something wrong, is there a bug, or do I need to reinstall it?

    This topic has been closed for replies.
    Correct answer Kerstin Ebert

    I don't have any plugins installed. A new Debug Database text file was created after restarting Premiere. I attached that file.

    I installed Premiere Pro via the Creative Cloud Desktop app.


    Hi,

    it's very odd that this is not working on your end. Did you try and re-install Premiere?

    If that doesn't work either, can you install the Beta version (go to Creative Cloud Desktop app, select Beta apps in left-hand column) and check it there?

     

    Thanks,

    Kerstin

    8 replies

    S
    Sam Bent aka DoingFedTime
    New Participant
    February 25, 2024

    I fix this quickly by chaning my window type. 
    Window -> Text-based editing (or something different than what your currently using)
    then switch it back to your window style that your using. When I did this, I got my transcript back 
    instead of the stupid "<type your caption here>". I also didn't have to restart/reinstall Premiere Pro, which is great because who has time for that nonsense? 

    F
    Fatia282334870clc
    Participating Frequently
    February 20, 2023

    Bonjour Kerstin

    je suis épuisée de chercher la solution pour créer les sous titres automatiques

    ça ne fonctionne pas chez moi

    j'ai réinstaller Adobe 1ère pro sans succès je suis sur windows10

    j'étais heureuse lorsque j'ai appris pour cette nouvelle option mais j'ai perdu ma joie

    pourriez vous m'aider, merci infiniment

    Fatia

    Stan Jones
    Stan Jones
    Community Expert
    February 20, 2023

    Fatia,

     

    We need more information. Screenshots of what you are seeing might help.

     

    What version of PR do you have installed?

     

    Stan

     

    I
    Imam28509154r1ud
    New Participant
    February 21, 2023

    My transcription not working. Yesterday I reinstalled the update 23 version. Every time it shows the loading but yet does not make transcribe and caption. How can I solve this?

    B
    Baffy19
    Brainiac
    June 2, 2022

    The subtitles from version 22.2 were ruined. Everything worked fine, I even pointed to the starting one and praised it for it. I never cease to be surprised that Adobe makes a product that is not suitable for professional use. Sadly. The same errors return after several updates. I wonder what developers do to make mistakes repeat themselves. They poke at random and change the code for a while so that it works, and then a new one. And laughter and sin

    R
    Ringolo
    New Participant
    June 3, 2022

    experiencing the same right now and banging my head against the wall... I  need  AUTOMATIC TRANSCRIPTION right now god dammit!

    Stan Jones
    Stan Jones
    Community Expert
    June 4, 2022

    Ringolo,

     

    As I said to Krisanna, this thread has multiple problems. See that post:

    https://community.adobe.com/t5/premiere-pro-discussions/transcription-not-working/m-p/12979848#M414666

     

    If you have the problem she has, there is an easy workaround.

     

    Stan

     

     

    Krisanna
    Krisanna
    Participating Frequently
    June 1, 2022

    I am having the same issue and the Beta version has the same issue too. It is very frustrating as I absolutely need transcription for all of my videos and now I'm at a stand-still. Please fix this soon!

    Stan Jones
    Stan Jones
    Community Expert
    June 2, 2022

    Krisanna, there are multiple problems discussed in this thread. Some are old issues that were fixed. What version are you running and what specific problem do you have? Screenshots would help.

     

    Stan

     

    Krisanna
    Krisanna
    Participating Frequently
    June 2, 2022

    sure thing! The issue I am having is that I am unable to generate captions out of the transcript tool. I'm attaching screenshots, but the transcript tool will generate the text, but once I click the "cc" button to create captions, it only creates a blank subtitle row with no captions. Previous version have worked perfectly fine for me and I'm really struggling with this update as I need captions on all of my videos and cannot figure out a workaround. 

     

    I am running premiere v. 22.4.0 (Build 47) and I am on a macbook pro running macOS Monterey version 12.4. 

    L
    Luca22808788n5ex
    New Participant
    January 24, 2022

    Hello!

     

    I am having the same issue. On mine it says to connect to Wi-Fi. I know for sure it is, and I can't find a simple answer on how to fix this issue with the transcribe option. Has anyone found a way to fix it?

    mikedeber
    mikedeber
    New Participant
    November 11, 2021

    I am having the same issue as alxchv - transcriptions work on the previous version, not on v 22.0

    Kerstin Ebert
    Adobe Employee
    Kerstin Ebert
    Adobe Employee
    November 12, 2021

    Hi Mike,

    do you have any plugins installed?

     

    Does is work again if you re-install Premiere Pro 22.0, or if you install the latest Beta version from the Creative Cloud Desktop app?

    Kerstin Ebert
    Adobe Employee
    Kerstin Ebert
    Adobe Employee
    November 16, 2021

    No plugins installed.  Re-installing V22.0 doesn't appear to solve the problem. When the Transcribe sequence button is pushed the next window - Create transcript - doesn't appear.

     

    It does appear to work on the Beta version


    Are you seeing anything else in the Transcribe tab or is it completely empty? WHat happens then you close the Text panel and then open it again? Do you have a second monitor installed and the "Create transcript" dialog pops up on the other screen?

     

    It would be very helpful if you could send me the UXP logs. This log is created when you see this problem happening (you can check the time stamp in the name of the log file).

     

    You can find these here: 

    on Mac:
    Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro 2022
    or if you're on Beta: Users/<your username>/Library/Logs/Adobe/Adobe Premiere Pro (Beta) 2022

     

    on Win:
    /users/<your username>/AppData/Roaming/Adobe/Premiere Pro/Logs
    or if you're using Beta: /users/<your username>/AppData/Roaming/Adobe/Premiere Pro(Beta)/Logs

     

    Please share the UXP log files so I can take a closer look. Thank you!

    C
    Captaink
    Participating Frequently
    November 10, 2021

    Hello,

     

    My experrience using the Transcribe Sequence button after updating to V22 last week was that nothing happened when I clicked the button in the Text Pane window. I then found that down in the far lower right corner of my screen was the corner of a pop up menu and dragged it to center screen. There was the create transcript menu. Once I clicked the transcribe button on that I was able to get the transcription.  

     

    I am using a MacBook Pro 2019, IOS Monterey V12.0.1 with extended desktop to two additional monitors besides my laptop monitor.  It does not do this when I am only using my laptop.

     

    Not sure how to get the pop up menu to appear in screen rather than way over in the corner when using extended desktop.  

    I am wondering if it is a IOS issue or an Adobe issue? 

    A
    alxchvAuthor
    Participating Frequently
    November 10, 2021

    I use Windows and the create transcript menu does not show up for me.

    Stan Jones
    Stan Jones
    Community Expert
    November 3, 2021

    That is odd. When the "Transcribe sequence" button is clicked, you should get a dialogue with choices before the transcription proceeds. Do you get that dialogue?

     

    It should not matter, but you are in the Graphics workspace. Try the Captions workspace. Same thing?

     

    Stan

    A
    alxchvAuthor
    Participating Frequently
    November 3, 2021

    Same thing happens when I am in the captions workspace. I do not get a dialogue box when I click on the button. It just turns gray like in the After picture. I reinstalled the program but I still have the same problem.

    Stan Jones
    Stan Jones
    Community Expert
    November 3, 2021

    In your post in the other thread, you suggest that you did get a transcription. Any pattern to when you do or don't get the dialogue?

    https://community.adobe.com/t5/premiere-pro-discussions/creating-captions-not-working-prempro-2022/m-p/12494677#M376193

     

    In any event, you are not using the "in to out" and this appears to be a different problem. Are you also running the public Beta version for testing? The "in to out" problem is fixed there. I'm not suggesting that you switch to the Beta for production work.

     

    @NicoBecherer Any thoughts?

     

    Stan

     

     

     

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