Trouble Installing Premiere Pro Despite Following All Recommendations

[pon36288]

Hello. I recently purchased Premiere Pro but am struggling with the installation. I’ve followed all the recommendations, including installing Creative Cloud to download Premiere Pro, but I still haven’t had any success. I’ve even tried disabling my antivirus and firewall as suggested, but nothing has worked.

[Ann Bens]

Try using a different browser to download CC desptop app and Premiere.

[pon36288]

Thank you for answering! Unfortunately, it didn't work.

[Peru Bob]

Does your computer meet the minimum requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

What, exactly, happens?

If you get an error message, what is the exact wording (or post a screenshot)?

[pon36288]

It's in Swedish but it basically says that the server is disconnected and that i should try to deactivate my antivirus program and that i should temporarily disable mty firewall. My translation might not be the best and I've tried to change the language but it doesn't work 

[Peru Bob]

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html