Twitter is interpreting my 1:1 videos as 16:9 - so I'm getting the dreaded white bars on either side

[easthamjanet]

Hello lockdown editors!

Can anyone help me troubleshoot this twitter video upload issue? This is the spec of the 1:1 video I'm trying to upload (exported using premiere twitter settings) and this is what happens when I try to tweet it! Horrible side bars! thank u!!

[Ann Bens]

Please embed your screenshots

 

[Just Shoot Me]

Ask over on th Twitter support forums. This problem has nothing to do with Adobe.

[easthamjanet]

I think you're right - apols!

[Just Shoot Me]

No need for an apology.

And if you read my other reply below there is nothing you can do and it is not a problem with either Adobe PP or anything on twitter. It is what iit is and the way it is supposed to be.

[Just Shoot Me · Accepted solution]

After viewing your screen shot I think that is normal. The viewer ratio is 16/9 so you will always have free space (white/black bars) on each side for videos/images that don't have that aspect ratio. Normal and nothing you can do about it.

Your original post sounded like Twitter was STRETCHING your 1:1 format to 16:9. It is not. It is showing it in its original format, 1:1.

[Ann Bens]

Post screenshot export settings with left tab to output.

[easthamjanet]

Thank you. Here: 

[easthamjanet]

And these are my sequence settings:

[easthamjanet]

think I've solved this - it's just how a video looks before it is tweeted!

[Ann Bens]

There is however one thing.

Sequence is 25 fps and output is 30fps?