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A
Alpay Ata
Participant
December 2, 2018
Answered

Unable to create image buffer?

  • December 2, 2018
  • 2 replies
  • 5743 views

Hello everyone

After I've upgraded to CC 18 from CC 15, I've been nothing but trouble. One of my achievements has been when I have tried to work with early projects from CC 15 into the new CC 18, I have experienced when I try to press the Play button, nothing happens where I have to shut down the program and reboot because the program begins to freeze.

I have formatted my PC and formatted all hardy pages in the computer. The other version I've encountered now is when I create a new project and the export files for the project I receive this message.

What does this mean? What should I do?

I have never had any problems before switching to CC 18. It has always worked well on all previous versions.

Windows 10

Intel Core I 5 -2500 CPU 3.3 GHZ

16 GB Ram

64 bit

GeForce GTX 660

SSD 256 GB Hardisk

2 TB Hardisk 7400 rpm

1 TB Hardisk 7400 rpm

My English is translated from Danish

    This topic has been closed for replies.
    Correct answer Alpay Ata

    Hi

    Thanks for reply.

    I have found that my computer is not sufficient to drive CC 18.

     

    My Computer's CPU I5 -2500 3.3 GHz is not powerful enough as it is a 2 generation. I have installed CS 6 and it runs smoothly.

     

    I want to buy a new computer. I think it will be in 9 with.

     

    What would you recommend?

    2 replies

    A
    Alpay AtaAuthorCorrect answer
    Participant
    December 10, 2018

    Hi

    Thanks for reply.

    I have found that my computer is not sufficient to drive CC 18.

     

    My Computer's CPU I5 -2500 3.3 GHz is not powerful enough as it is a 2 generation. I have installed CS 6 and it runs smoothly.

     

    I want to buy a new computer. I think it will be in 9 with.

     

    What would you recommend?

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    December 7, 2018

    Hi there,

    Sorry for your issue. I understand that you are getting crash issues on trying to play a video in Premiere Pro. Thank you for providing the system specifications. We need to check the issue at our end. Please provide some additional information:

    1. Do you get this issue with a new project as well?
    2. Do you get any crash log that you can share with us?
    3. Are your graphics card drivers updated?
    4. Have you checked for any pending windows updates?

    Additionally, please clean media cache and then check the issue. FAQ: How to clean (delete or trash) media cache files?

    Let us know if it helps.

    Thanks,

    Shivangi

    D
    defaultw1cd1d51gh33
    Participant
    August 10, 2021

    Hello there over the last few weeks ive been getting image buffer aswell ive not long updated to the new one when this started happening, so i assumed it was the ram so i upgraded the ram then for a week or two it was fine now all a sudden its happenign again 

     

    pc specs 

    Ryzen 9 3600XT

    Nvidia 3070

    32gb Ram

     

    most the time when im using premiere ram is sat at 45% so it cant be the ram now, ive been clearing the media cache every time ive done a video but when i start a new project or am in a project ill have the exact same problem so i stareted doing it at the start and when im done, is there anything i can do to stop this bar the media cache as its not working, everything is updated, is it that my computer cant run the new one? as the old one never had this problem but when i updated to the new version get this problem everytime i load up and sometimes it freezes the system etc

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