Unable to import a file

[Brizengan]

Hello, I use adobe premier pro recently, I am in 3D and I wish to make videos of my animations export to ".exr" However, when I launch the program, I do "new project" and when I arrive on the work plan I am what the tutorial tell me to do, in addition, to drag my file in the sequence (bottom right) . Nothing passes my mouse become a incone of a "red round baré". I then tried to import by doing the following: file> import> "my .exr file And I noticed that when the import to finish I click on one of my frames, and the image is black, nothing appears Would anyone have a solution? I lose patience .. thank you in advance

[Brizengan]

[kulpreet singh]

Hi Brizengan,

I am sorry about the trouble.

What is the source of your media files and where exactly they are located?

What are your system specs & which OS are you on?

Try this:

Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews.

Check if that makes any difference.

Thanks,

Kulpreet Singh

[Brizengan]

Hello Kulpreet

The source of my files comes from the Houdini software, I made a Render and then converted it to open .exr.
My files, are currently on local disk D, in a folder originally created for editing.
I use windows 10, 32go RAM, 1TO, intel core i7, Nvidia geforcegtx 950.
And use it Adobe Premiere Pro CC 2017.

I tried to do what you told me, nothing has changed

[Brizengan]

Ps : Photoshop read good my exr

[Brizengan]

[Brizengan]

[Ann Bens]

Double click on the clip first then drag into timeline. Does that do anything?

If not can you upload the file to test.

[Brizengan]

Double click and drag does not work. When you told me to download something ... I do not understand.

[Ann Bens]

I am asking you to UPload a file that is giving you trouble for me to test.

You can use e.g. Dropbox

[Brizengan]

https://www.catupload.com/download/a2ea42acfb7dbb5684ad3720e8f19fad.html

[Richard M Knight]

Imports fine on my PC

[Ann Bens]

Like Richard: imports just fine.

Might want to reinstall Premiere.

[Vidya Sagar]

Hi Brizengan,

Have you tried the step recommended by Ann Bens? Please let us know the status.

Thanks,

Vidya.