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Unknown error while loading the Motion Graphics template

Community Beginner ,
Oct 13, 2022 Oct 13, 2022

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Screen Shot 2022-10-13 at 2.26.55 PM.png

TOPICS
Crash , Editing , Effects and Titles , Error or problem , Formats , Freeze or hang , Hardware or GPU , Import , User interface or workspaces

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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I have tried all of this ;( what am I doing wrong?

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Where is the mogrt from? Adobe Stock or a third party?

Can you open it in After Effects?

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Community Beginner ,
Nov 11, 2022 Nov 11, 2022

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Both?

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