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Unknown error while loading the Motion Graphics template

Explorer ,
Oct 13, 2022 Oct 13, 2022

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Screen Shot 2022-10-13 at 2.26.55 PM.png

TOPICS
Crash , Editing , Effects and Titles , Error or problem , Formats , Freeze or hang , Hardware or GPU , Import , User interface or workspaces

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Community Expert ,
Oct 13, 2022 Oct 13, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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I have tried all of this ;( what am I doing wrong?

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Community Expert ,
Oct 20, 2022 Oct 20, 2022

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Where is the mogrt from? Adobe Stock or a third party?

Can you open it in After Effects?

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Explorer ,
Nov 11, 2022 Nov 11, 2022

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Both?

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Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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If you are saving to an cloud/external hard drive...I might have a solution for you below@BIGBOYCO )

Here's the thing...it seems (as true with most glitches) there are SEVERAL triggers that could cause this problem...not just one. So, the solution from someone that says - "this one simple thing in 30 seconds fixed it" - might not be the magic solution for your problem.

First, try everything that @Peru Bob said.... @Peru Bob has given the best exhaustive list that I found anywhere in the support community. I am only adding another trigger to this list...none of these is the end all/fix all.

 

My glitch was caused by working in a synchronized folder to the cloud.

I normally do all my work in a synchronized folder to a cloud application (e.g. Google Drive, Box, OneDrive, Adobe Creative Cloud, etc)

After updating, Adobe Premiere seemed to not like the cloud app I was using. I tried all other methods of fixing this issue...none worked...UNTIL...

I accidentally created a Adobe Premiere project that saved to a location on my hard drive...and the Motion Graphics Template Import Error was gone! Here is what I did...

  • Create an Adobe Premiere project on your hard drive (not a synchronized folder to any cloud app)
  • Create a sequence. Open Essentials Graphics (Window > Essential Graphics), Browse, and drag the MOGRT files from your library onto the sequence. In your Adobe Premiere Project bin, this will create a folder called Motion Graphics Template
  • Create an Adobe Premiere project on your synchronized folder.
  • Copy and Paste (right click Copy/Paste or Ctrl-C/Ctrl-V works) the Motion Graphics Template folder in the Adobe Premiere Project bin from the hard drive Premiere Project bin to the synchronized folder Premiere Project bin.

I hope this additional solution works from some of you.

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Explorer ,
Apr 11, 2023 Apr 11, 2023

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Same issue? Adobe help

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Explorer ,
May 07, 2023 May 07, 2023

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;( no any other solutions? @Peru Bob @bdteach 

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Community Expert ,
May 07, 2023 May 07, 2023

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I see a red line above the timeline indicating that the mogrts do not match the sequence settings.

Try creating a new sequence that matches the mogrt properties and place the mogert there.  If that works, place that sequence in the main sequence.

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New Here ,
Nov 04, 2023 Nov 04, 2023

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THANK YOU SO MUCH!
After spending hours trying to figure this error, your advice made my day.
The issue is related to anyone with a project created in Google Drive Folders or External.
I just created a new prproj in Downloads and... SOLVED! 😉
God Bless You

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New Here ,
Nov 15, 2023 Nov 15, 2023

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So I opened the MOGRT template in After Effects. Changed its name a shorter character version. Exported as a new MOGRT with the new shorter name and it worked. 

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New Here ,
Feb 06, 2024 Feb 06, 2024

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LATEST

Finalmente deu certo! Salvava direto no onedrive, e não imaginava que esse seria o problema! Obrigada por postar a solução ❤️

 

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Community Expert ,
May 08, 2023 May 08, 2023

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File > Project Settings > Scratch Disks

check the ones for motion graphics template (better set to same as project)

if it doesn't work, try opening the mogrt in after effects and re-export from there 

choosing a short file name and path.

Personally, i'd better use local drives and keep externals for backups.

https://helpx.adobe.com/premiere-pro/using/motion-graphics-templates.html

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New Here ,
Oct 18, 2023 Oct 18, 2023

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This worked for me! I had donwloaded the MOGRT It was in my downloads. I kept on getting the error. Changed that file location to Download as a test - and it worked!

R

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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None of this works for me, the error did not occur before with all my assets, but when I added a new asset to motionbro, suddenly, all my assets, even the ones that were not from motionbro, stopped working, what just happened ?

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Community Expert ,
Nov 26, 2023 Nov 26, 2023

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you mean you installed the Motionbro extension?

if yes, check with them for any possible solutions or updates,

especially if you updated to the newest Premiere Pro.

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