Unsupported format or damaged file - All Files

[DontPunchBabies]

Premiere Pro 2025 Build 61

I am coming to you after a few hours of fighting with this. I'm getting this error with all the files I've attempted to import: MOV, MP4, AVI, mp3.

• The same file(s) import just fine on other machines.
• A fresh copy of Premiere Pro 2025 was installed. (uninstall/reinstall)  2nd time with revo to get all extra files and registry entries.  Reboots in between.
• Moved Files from their original location to a fresh (local desktop) folder. The original location is an internal storage drive.
• Changed names/formats on copies of the files.
• Early on I Installed Quicktime for the MOV files. Hoping it was just a codec issue
• Deleted Media Cache.
• Ran chkdsk and /scannow (hopes and prayers)
• Used VLC to convert .mov copy to .mp4
• Used Handbrake to convert mov/mp4 to mkv and back again.

All media imports give the same Unsupported format or damaged file error.

Any thoughts on what else I can try? I'm the tech helping out one of our Marketing users. I can follow instructions, but inside the software is a bit of the hunt-and-peck method of finding things.

Thanks in advance.

[Bruce Bullis]

Confirming: Did PPro 24.x successfully import these same files?

[DontPunchBabies]

Unknown, I'm the tech, and when the issue was reported to me, it was on the current version.  I would have expected they've been running 2025 as long as it's been out.

[Bruce Bullis]

It'd be very interesting to know whether previous versions could import these same files.

[jamieclarke]

Hi @DontPunchBabies - Can you let us know the specs of your computer and which OS you are using?

How is this system different from the others?

[DontPunchBabies]

I ended up reimaging the machine, and everything works fine now.

Thanks to everyone that offered help.