Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Unsupported format or damaged file for a .wav file

New Here ,
Nov 28, 2020 Nov 28, 2020

I'm having issues importing a few .wav files into Adobe Premiere Pro, despite them being supported formats.

 

Here was my workflow:

  1. The audio files were captured on a Mac using Quicktime Audio Capture, and came out as .aifc files. These files don't appear to be supported in Premiere Pro so...
  2. I opened the .aifc file in Adobe Audition, did some noise correction, and saved as a .WAV file
  3. Now I cannot import either the original .aifc nor the .wav file despite being supported files. I get the message "Unsupported Format or Damaged File" 

 

I read in another threat that maybe the original formatting was retained and not supported in premiere? How can I correct this? I really need these audio files imported...

TOPICS
Error or problem , Import
3.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 28, 2020 Nov 28, 2020

"Unsupported Format or Damaged File"

 

Just a guess, but i think either the Bit Depth and the Sample Rate of the .wav file are out of spec. To fix, open the .wav file in Audition and press F11 on the keyboard and use the settings you can see in the attached image.BR.PNG

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 19, 2024 Dec 19, 2024

Sorry, years later I'm having this issue. Can you calrify further? You say "to fix, open the .wav file in Audition" but OP's problem is he can't open the files in Audition. I'm having the same issue, and I'm confused how to proceed.

 

What's weirder, sometimes it does open them. A file I just opened in Audition and made no changes to it will now not open. 

Screenshot 2024-12-19 at 4.27.20 PM.png

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 19, 2024 Dec 19, 2024

Hi. I read your message. It appears that a file you created cannot be imported to Adobe Software. You might try FFMPEG or a variant (like Shutter Encoder) to transcode the file. Let me know if that workaround might help you. Cheers, ^KM

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Engaged ,
Dec 20, 2024 Dec 20, 2024
LATEST

Ah man, Kevin! I get the man himself! Thanks for the reply. 

I figured out what it was – I store my library in the cloud on Dropbox and when I downloaded it, whatever compression they use to create a big ol .zip file somehow breaks the audio files. Not all the time, but often enough. So it was a corrupted audio file, masked as a totally normal one.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines