Updates for supporting apps to exclusive Premiere subscription no longer available

[philipp15899283]

Why is Adobe offering updates to me for apps that support exclusive Premiere subscription that i can only update if i have a full subscription for them?

[kglad]

maybe to entice you.

[philipp15899283]

I used to update them regularly. Like InDesign and Audition, parts of which were used in my exclusive Premiere subscription, presumably to keep up with the latest update of Premiere. So is that no longer neccessary or will it mean my Premiere app will be severely limited.

[jane-e]

@philipp15899283 

I've moved your post from Creative Cloud Desktop to the Premiere Pro forum for you where the Experts and Staff might be able to best answer your question.

Jane

[kglad]

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[Peru Bob]

 or will it mean my Premiere app will be severely limited.

By @philipp15899283

It won't affect your Premiere Pro performance.

[philipp15899283]

Okay. So will I keep getting told these updates are available and have the notifications stuck in my apps section, even though I can't update them?

[jane-e]

@philipp15899283 

All of your apps say trials are available. Can you tell us which plan you subscribed to?

Jane

[philipp15899283]

Premiere Pro and Media Encoder don't say Trial Available. Premiere Pro is the exclusive app I am subscribed to, which includes Media Encoder

[jane-e]

@philipp15899283 

Apologies, I read too fast. You are, of course, correct!

Jane

[philipp15899283]

My questions have not been addressed. My problem has not been solved.

This is very frustrating. I thought the subscription I’m paying included some relevant support.

The way my apps are being managed has changed without explanation and still no-one wishes to explain to me what’s happening.

This is a very poor way to treat a paying customer.

[Averdahl]

This is a user-to-user forum and we are users just as you are. Thats why you you don´t get support and answers to your specific questions here, we don´t know the answer either. 

Maybe contacting the chat will help more: https://helpx.adobe.com/contact.html 

Now on a sunday it says "Real help from real people." but what i get is the "Adobe Virtual Assistant" with AI responses, so thats not the best solution either IMHO. @Ann Bens do you have any better tips?

Best guess from me:

The answer to your question as to why Adobe is showing you apps you don´t have in your Premiere Pro subscriptions are probably for one reason only, to sell you the full subscription to Creative Cloud.

I see now that @Peru Bob suggest to uninstall the other apps and that seems to be the solution here. It seems that you have installed those apps and that´s why they show up in your CC app. Uninstall them should solve it.

My questions have not been addressed. My problem has not been solved.

This is very frustrating. I thought the subscription I’m paying included some relevant support.

The way my apps are being managed has changed without explanation and still no-one wishes to explain to me what’s happening.

This is a very poor way to treat a paying customer.

By @philipp15899283

[Ann Bens]

I suggest you post your question in the CC Desktop forum.

https://community.adobe.com/t5/creative-cloud-desktop/ct-p/ct-creative-cloud-desktop?page=1&sort=lat...

Might get a response from an Adobe employee.

But I don't think your issue will be solved.

[Peru Bob]

Can you post a screenshot of it?

[Peru Bob]

If you only subscribe to Premiere Pro and AME, why not uninstall the other apps?

Then you won't receive update notices for them.

[kglad]

for a cc desktop app issue:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.