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Upgraded Premiere Timeline

Explorer ,
Oct 14, 2024 Oct 14, 2024

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After upgrading Premiere, an issue appeared on my timeline. I was fixing a problem with a video I produced several years back, and I no longer have the project files, so I grabbed the completed video from my exports and added it to the timeline. The video is not showing unless I drag my mouse over it. Has anyone experienced this issue?

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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Explorer ,
Oct 15, 2024 Oct 15, 2024

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Thank you.

 

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Community Expert ,
Oct 14, 2024 Oct 14, 2024

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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Explorer ,
Oct 15, 2024 Oct 15, 2024

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Before the upgrade, I experienced no issues. To clarify what is happening, when I add content to the timeline, it is invisible unless I click the content on the timeline, but when I move the mouse away from the content, it becomes invisible again. 

I'll look at the driver to verify it's using the latest upgrade.

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Explorer ,
Oct 15, 2024 Oct 15, 2024

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I upgraded to the latest Studio Driver using the Nvidia Control App. It appears to make no difference. The content on the timeline remains invisible. The content will play, but I can not see it on the timeline.

 

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Community Beginner ,
Oct 18, 2024 Oct 18, 2024

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Ich habe genau das gleiche Problem! 

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...


Then create a new project and import the old one into it.

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Explorer ,
Oct 18, 2024 Oct 18, 2024

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I followed all the suggestions on this community forum, but the issue was unresolved. After upgrading to 25.0, the content added to a timeline project disappeared unless I right-clicked and dragged it to reveal the content. When the mouse was moved from the timeline, the content disappeared again. To resolve the problem, I had to roll back to the previous version of the software. I have not found anyone else having issues with this bug. For now, I will monitor the forum and wait to upgrade.

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New Here ,
Oct 24, 2024 Oct 24, 2024

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I believe I am having the same issue. Have yo found a solution besides rolling back the update?

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Explorer ,
Oct 24, 2024 Oct 24, 2024

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I have not found an answer, but knowing it's not just me is good. I will wait until the upgrade has a newer version before trying again.

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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Hi S1gnMast3r,

We're sorry to hear about this. We're investigating a similar issue. For testing purposes, please navigate to Edit > Preferences > General & uncheck the option GPU accelerated UI rendering. Let us know if it  helps in solving the issue.

 

Thanks,

Sumeet

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